Tribe Business Services Hiring! Work from Home Mandarin Experience - Care Specialist | Remote in Pahang, Earn up to MYR 3,000 - Ricebowl

Mandarin Experience & Care Specialist | Remote

About the Role

Join our remote team as a Mandarin Experience & Care Specialist and become an important point of contact for our customers. You will assist Mandarin-speaking users through live chat, email, and phone, helping them resolve inquiries while delivering a smooth and professional customer experience.

This is a great opportunity for candidates who enjoy communication, problem-solving, and working with people in a fast-paced environment.

What You’ll Do

• Communicate with customers in Mandarin and English through chat, email, and phone.
• Respond to customer questions and provide clear, accurate solutions.
• Assist customers with account, service, and general inquiries.
• Handle customer concerns professionally and ensure timely follow-up.
• Maintain accurate records of customer interactions.
• Build positive customer relationships through friendly and professional communication.
• Work with team members to maintain service quality and improve the customer experience.
• Meet assigned service and performance targets.

What We’re Looking For

• Fluent in Mandarin with strong written and spoken communication skills.
• Good English communication skills.
• Previous Customer Service / Customer Support experience
• Comfortable assisting customers through live chat, email, and phone calls.
• Strong problem-solving skills with a positive and professional attitude.
• Friendly, patient, and confident when handling different types of customers.
• Comfortable using computers and online communication tools.
• Able to work independently and stay productive in a 100% remote environment.
• Flexible and willing to work rotating shifts, weekends, and public holidays when required.

If you enjoy helping people, communicating in Mandarin, and working from home, we’d love to hear from you!

Pay: Up to RM3,000.00 per month

Application Question(s):

• Do you have your own laptop/desktop and a stable internet connection suitable for remote work?
• Are you willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required?
• Are you fluent in Mandarin in English (both spoken and written)?
• Can you accept salary of RM3000 basic?
• Do you have at least 1 year of experience in customer service or the BPO industry?

Work Location: In person