Tribe Business Services Hiring! Work from Home Mandarin Platform Experience Executive | Join Global Project | 100 WFH in Negeri Sembilan, Earn up to MYR 3,000 - Ricebowl

Mandarin Platform Experience Executive | Join Global Project | 100% WFH

Location: Malaysia – Remote
Employment Type: Full-Time
Work Arrangement: 100% WFH
Language: Mandarin & English

About the Role

We are looking for a Mandarin Platform Experience Executive to join a global project and support users through digital communication channels.

This is an exciting opportunity for candidates who have experience in customer service, online platforms, or digital services and are looking to take the next step in their career — all while enjoying the flexibility of a 100% Work From Home arrangement.

You will work closely with users to provide professional support, resolve enquiries, and deliver a smooth overall platform experience.

Key Responsibilities

• Provide professional support to users through live chat, email, and other digital communication channels.
• Respond to enquiries in Mandarin and provide accurate and timely solutions.
• Assist users with account, service, and platform-related enquiries.
• Identify issues, troubleshoot basic concerns, and escalate complex cases when required.
• Follow up on outstanding cases to ensure timely resolution.
• Maintain accurate records of user interactions and case details.
• Follow established processes and service standards to maintain a high-quality user experience.
• Stay updated on platform features, policies, and procedures.

Requirements

• Fluent in Mandarin, both spoken and written.
• Good English communication skills.
• Minimum 1 year of experience in Customer Service, BPO, Platform Support, or a related field.
• Experience supporting digital platforms or online services is highly preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Comfortable working with computers and multiple online systems.
• Able to work independently in a 100% remote environment.
• Good attention to detail and ability to manage multiple enquiries.
• Willing to work on a rotating shift schedule, including nights, weekends, and public holidays when required.

What We Offer

100% Work From Home
Opportunity to Join a Global Project
RM3,000 Monthly Basic Salary
5 Working Days + 2 Days Off

Why Join Us?

This position gives you the opportunity to work remotely while gaining valuable experience in customer communications, digital platforms, and global operations.

If you are a Mandarin speaker with customer service experience and are ready to grow in a dynamic international environment, we'd love to hear from you.

Apply Now

Work from home. Join a global project.

Submit your updated CV and our recruitment team will contact shortlisted candidates for the next stage of the recruitment process.

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in both Mandarin and English, including speaking and writing?
• Are you comfortable with the RM3,000 basic monthly salary?
• Do you have your own laptop/desktop and a stable internet connection suitable for working from home?
• Are you willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required?
• Do you have at least 1 year of experience in customer service or the BPO industry, preferably supporting digital platforms or online services?

Work Location: In person