Chai Ken Motorcycles Hiring! Full Time Customer Service in Selangor - Ricebowl

Overview

We are looking for a friendly and responsible Customer Service Executive to join our team.

Responsibilities

• Attend to customers' enquiries via phone, WhatsApp, and walk-in.
• Provide excellent customer service and follow up with customers.
• Prepare basic documents and update customer records.
• Coordinate with the sales and service team when required.

Requirements

• Minimum SPM or equivalent.
• Basic computer knowledge (Microsoft Office).
• Good communication skills in Bahasa Malaysia and English.
• Responsible, positive attitude, and willing to learn.

Benefits

• Handle incoming customer inquiries via phone, email, and chat with professionalism and enthusiasm.
• Provide accurate information about products, services, and policies to ensure customer satisfaction.
• Assist customers with data entry tasks to update account information or process transactions swiftly.
• Use your bilingual skills in Spanish and English to communicate effectively with diverse clientele.
• Practice excellent phone etiquette to create a welcoming experience for every caller.
• Identify opportunities for upselling additional products or services that meet customer needs.
• Analyze customer feedback and interactions to identify trends and suggest improvements for service quality.
• EPF, SOCSO & EIS.
• Annual Leave and Medical Leave.
• Training provided.
• Friendly working environment.

Benefits:

• Free parking

Work Location: In person