Shan Hai Jing Hiring! Full Time Outlet Manager in WP Kuala Lumpur, Earn up to MYR 8,000 - Ricebowl

Job Overview

We are opening a new Guizhou Sour Soup Hot Pot restaurant and are looking for an experienced F&B Store Manager.

Fluent Mandarin is compulsory. Candidates must have a minimum of 3 years of training and management experience in large F&B chain restaurants, with hands-on experience implementing a mature service training system similar to Hai Di Lao given strong priority.

You will fully manage daily outlet operations, build service SOPs, recruit, coach and train frontline staff, control food and labour costs, handle customer complaints, and drive restaurant sales.

Requirements

• Must have a minimum of 3 years of training and management experience in large F&B chain outlets.

• Experience with a mature service training system such as Hai Di Lao is a strong priority.

• Fluent Mandarin is mandatory, with basic English and Bahasa Malaysia for daily communication.

• Proven track record in developing training curriculum, coaching teams, and standardising service workflows.

• Strong cost control, problem-solving, and customer service skills.

• Able to work rotating shifts, weekends, and public holidays.

• Minimum SPM qualification and above.

• Candidates residing in Kuala Lumpur are preferred.

• Oversee full daily restaurant operations and coordinate the front service and kitchen teams to ensure smooth service flow during peak hours.

• Build and implement complete restaurant service SOPs, conduct new staff induction and systematic on-the-job training in Mandarin, and establish service standards similar to mature hotpot chain brands.

• Prepare staff rosters, manage manpower allocation, and control labour costs.

• Monitor daily sales, inventory, food costs, petty cash, and daily sales reconciliation.

• Resolve customer complaints professionally and maintain customer satisfaction and brand reputation.

• Ensure food hygiene, restaurant cleanliness, and compliance with local F&B regulations.

• Lead, motivate, and conduct performance reviews for the whole front team while continuously improving service quality.

• Monthly KPI Bonus
• Staff Meal Provided
• Annual Leave
• Great Career Growth Opportunities in a Newly Opened Restaurant
• EPF
• SOCSO
• EIS