Teleperformance Malaysia Hiring! Full Time Online Hotel Reservation- Mandarin Speaking in Pulau Pinang, Earn up to MYR 4,500 - Ricebowl

Mandarin speaking proficiency is required.

Good command of English, both spoken and written.

Minimum SPM or equivalent qualification.

Previous experience in hotel reservations, travel, hospitality, customer service, or BPO is an advantage.

Strong communication and problem-solving skills.

Customer-focused with a professional and positive attitude.

Comfortable working with online systems and handling multiple customer enquiries.

Willing to work rotational shifts, including weekends and public holidays when required.

Willing to work on-site in George Town, Penang.

Handle customer enquiries related to hotel reservations and bookings via online channels.

Assist customers with new bookings, cancellations, amendments, and general reservation enquiries.

Provide accurate information on hotel availability, room types, rates, and booking policies.

Communicate with customers in Mandarin and English.

Resolve customer concerns professionally and efficiently.

Ensure all booking and customer information is accurately recorded in the system.

Follow standard operating procedures and maintain required service and quality standards.

Work closely with internal teams and hotel partners when required.