- Bukit Mertajam Pulau Pinang Malaysia
CHY TECHNOLOGY(M)SDN BHD Hiring! Full Time Customer Service Advisor-Customer Service Associate in Pulau Pinang, Earn up to MYR 5,000 - Ricebowl
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Job Description
Requirements
- Diploma/Degree in Business Administration, Customer Service, Manufacturing, or related field.
- 2–3 years of experience in customer service, production coordination, order processing, or manufacturing environment.
- Good communication skills in English and Mandarin; Mandarin speaking is an advantage for dealing with China/Taiwan customers.
- Experience coordinating with Production, Planning, Warehouse, and Quality departments.
- Good understanding of production schedules, delivery arrangements, and customer orders.
- Able to handle customer enquiries, complaints, and follow-ups professionally.
- Good communication, coordination, problem-solving, and time-management skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Able to work independently and manage multiple customer orders/tasks.
- Willing to work in a fast-paced manufacturing environment.
Responsibilities
- Handle customer enquiries, orders, and follow-ups related to production.
- Coordinate with Production, Planning, Warehouse, and Quality departments to ensure customer requirements are met.
- Follow up on production schedules, delivery status, and order progress.
- Communicate customer requirements and changes to the relevant internal departments.
- Handle customer complaints and coordinate with the Quality/Production team for corrective actions.
- Prepare and maintain sales orders, delivery schedules, reports, and other customer-related documents.
- Monitor order status and provide timely updates to customers.
- Support production planning by communicating customer demand, delivery deadlines, and priority orders.
- Liaise with customers regarding product specifications, quantities, packaging, and delivery requirements.
- Assist in resolving production or delivery issues and ensure proper follow-up with customers.
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