jobs in GSR Solution Malaysia Sdn. Bhd.

GSR Solution Malaysia Sdn. Bhd. Hiring! Full Time Customer Support (Proficient In Mandarin) in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Customer Support (Proficient In Mandarin) jobs

Customer Support (Proficient In Mandarin)

GSR Solution Malaysia Sdn. Bhd.

GSR Solution Malaysia Sdn. Bhd. is top company
MYR3,000 - MYR4,500 Per Month

Full Time

Bandar Kuala Lumpur, WP Kuala Lumpur

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Posted 3 hours ago • Closing 2 Jul 2027
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Working Location

  • Jalan Stesen Sentral Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50470

Job Description

Requirements

  • Bachelor's degree or above.

  • Native or fluent both Chinese and Malay language proficiency. Good command of English, both written and spoken.

  • Prior experience in customer service, customer support, call centers, or the gaming industry preferred.

  • Competent in MS Office (Word, Excel, etc.).

  • Excellent communication skills with strong empathy.

  • Open to Malaysian citizens and applicants with valid working rights in Malaysia.

  • Candidates must be willing to work on a rotational shift schedule, including weekends and public holidays.

Responsibilities

  • Deliver customer service to players via live chat, email, tickets, and app‑store reviews to enhance user satisfaction.

  • Address player inquiries and complaints; escalate to headquarters when necessary.

  • Gather and summarize player feedback, conduct user research based on business needs.

  • Support localization tasks such as FAQs, emails, and scripts.

Benefits

  • Annual Leave
  • Annual Bonus
  • Medical Insurance
  • Training Provided
  • 5 Working Days
  • EPF
  • SOCSO
  • Medical and Hospitalisation Leave

How to get to this company by public transport?

Bandar Kuala Lumpur

Nearby Public Transportation

All LRT MRT KTM Monorail

  • LRT - KL SENTRAL

    0.1 km

  • KTM - KL SENTRAL

    0.1 km

  • MRL - KL SENTRAL

    0.1 km

  • MRT - MUZIUM NEGARA

    0.2 km

  • MRL - TUN SAMBANTHAN

    0.7 km

  • KTM - KUALA LUMPUR

    0.9 km

  • LRT - BANK RAKYAT BANGSAR

    1.2 km

  • LRT - PASAR SENI

    1.2 km

  • MRT - PASAR SENI

    1.2 km

  • MRL - MAHARAJALELA

    1.4 km

  • MRT - MERDEKA

    1.9 km

  • LRT - MASJID JAMEK

    1.9 km

  • LRT - PLAZA RAKYAT

    2.0 km

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