Aurea Global Cosmetics Hiring! Full Time Full-time E-commerce Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 4,000 + bonus - Ricebowl

• Good communication skills in Bahasa Malaysia and English. Mandarin is an added advantage.

• Familiar with TikTok Shop, Shopee and online shopping platforms.

• Patient, responsible, detail-oriented and able to handle customer complaints professionally.

• Good problem-solving skills and ability to work independently.

• Basic computer skills, including Microsoft Excel and Google Sheets.

• Previous experience in e-commerce customer service is an advantage.

• Fresh graduates are encouraged to apply.

1. Customer Service & Communication

• Respond promptly and professionally to customer inquiries via TikTok Shop, Shopee, WhatsApp and other online platforms.

• Provide accurate product information, recommendations and purchasing assistance.

• Maintain a friendly, patient and professional attitude when communicating with customers.

• Ensure customer inquiries are handled efficiently and within the required response time.

2. Order Management & Follow-Up

• Monitor and manage daily customer orders on TikTok Shop and Shopee.

• Assist customers with order status, delivery tracking, cancellations, returns and refunds.

• Coordinate with the warehouse and logistics team to resolve order-related issues.

• Follow up on delayed, missing or damaged parcels.

3. After-Sales Service & Complaint Handling

• Handle customer complaints, product issues and negative feedback professionally.

• Assist with product replacements, refunds and other after-sales arrangements.

• Follow up with dissatisfied customers and provide appropriate solutions.

• Ensure all customer complaints are properly recorded and resolved.

4. Customer Reviews & Ratings Management

• Monitor customer reviews, product ratings and feedback on e-commerce platforms.

• Respond professionally to negative reviews and customer dissatisfaction.

• Follow up with customers to improve their shopping experience.

• Assist in maintaining positive store ratings and customer satisfaction.

5. Daily Reporting & Documentation

• Maintain accurate records of customer inquiries, complaints, refunds and replacements.

• Prepare daily customer service reports and highlight recurring issues.

• Report product quality concerns and customer feedback to management.

• Monitor customer service performance and response efficiency.

6. Team Coordination & Other Duties

• Work closely with the Marketing, Operations and Warehouse teams.

• Support promotional campaigns and peak sales periods.

• Assist in improving customer service procedures and overall customer experience.

• Perform other e-commerce-related duties assigned by management.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance