NZ World Tours & Travels Hiring! Full Time HR Executive in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Education

• Bachelor's Degree in Human Resource Management, Business Administration, Management, or a related field.

Experience

• Minimum 4-6 years of experience in Human Resource Management.

• Experience managing the full spectrum of HR functions.

• Experience in the OTA, travel, hospitality, aviation, technology, or service industry will be an added advantage.

Knowledge & Skills

• Strong knowledge of Employment Act and labor regulations.

• Experience with HRIS and payroll systems.

• Excellent recruitment and interviewing skills.

• Strong employee relations and conflict resolution abilities.

• Good understanding of performance management systems and KPI frameworks.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Key Competencies

• Leadership and Teamwork

• Strategic Thinking

• Problem Solving

• Decision Making

• Confidentiality and Integrity

• Attention to Detail

• Communication and Negotiation Skills

• Time Management

• Stakeholder Management

• Adaptability in a Fast-Paced Environment

Job Summary

The Senior Human Resource Executive is responsible for managing the full spectrum of Human Resource functions, including recruitment, employee relations, performance management, compensation and benefits administration, HR compliance, employee engagement, training and development, and HR operations. The role supports the achievement of business objectives by ensuring effective people management practices and maintaining compliance with labor laws and company policies.

As part of a fast-paced Online Travel Agency (OTA) environment, the incumbent will work closely with department heads including Sales, Revenue Management, Marketing, Technology, Finance, and Operations to attract, develop, and retain top talent.

Recruitment & Talent Acquisition

• Manage end-to-end recruitment processes including manpower planning, job posting, candidate sourcing, screening, interviewing, and onboarding.

• Collaborate with hiring managers to understand workforce requirements and hiring priorities.

• Coordinate employment visa applications, work permits, and expatriate employment matters where applicable.

• Monitor recruitment KPIs including time-to-fill, cost-per-hire, and hiring quality.

Employee Relations

• Serve as the main HR point of contact for employee-related matters.

• Handle employee grievances, disciplinary actions, investigations, warning letters, and performance improvement plans.

• Provide guidance to managers on employee relations issues and company policies.

• Foster a positive work environment and promote employee engagement initiatives.

Performance Management

• Coordinate performance appraisal exercises and KPI monitoring.

• Support department heads in setting performance objectives aligned with organizational goals.

• Monitor employee performance and assist in implementing corrective actions where necessary.

• Prepare performance analysis reports and recommendations for management.

Compensation & Benefits

• Administer payroll inputs, salary reviews, allowances, commissions, incentives, and employee benefits.

• Ensure accuracy of employee records related to compensation and benefits.

• Benchmark compensation packages against market trends and industry standards.

• Support annual salary review and bonus exercises.

HR Operations & Administration

• Maintain accurate employee records and HR databases.

• Ensure HR documentation, contracts, confirmation letters, transfer letters, promotion letters, and termination documents are properly managed.

• Oversee employee attendance, leave management, and HRIS administration.

• Monitor employee probation, confirmation, contract renewal, and resignation processes.

Learning & Development

• Identify training needs and coordinate employee development programs.

• Manage training records and evaluate training effectiveness.

• Support leadership development and succession planning initiatives.

Compliance & Policy Management

• Ensure compliance with employment legislation, labor regulations, and company policies.

• Review and update HR policies and procedures regularly.

• Support internal and external audits related to HR matters.

• Ensure proper documentation and compliance for foreign employees and employment passes.

Employee Engagement & Culture

• Organize employee engagement activities, welfare programs, and company events.

• Support initiatives that improve employee satisfaction, retention, and workplace culture.

• Conduct employee satisfaction surveys and analyse feedback.

Reporting & HR Analytics

• Prepare monthly HR reports including headcount, turnover, absenteeism, recruitment statistics, and employee demographics.

• Analyse HR data and provide recommendations to improve workforce effectiveness.

• Present HR insights and workforce planning reports to management.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Annual Bonus
• Allowance Provided
• 5 Working Days
• Medical Insurance
• Training Provided
• Nearby public transportation