Greenoak Coffee Hiring! Full Time Roastery Assistant in Federal Territory, Earn up to MYR 2,200 - Ricebowl

Job Summary
To assist in daily roasting and coffee production activities while supporting the company's e-commerce operations, including online order processing, product listing, inventory updates, packing, and order fulfilment.

Key Responsibilities

A. Roastery & Production

• Assist with daily coffee roasting activities according to established procedures and roasting schedules.
• Prepare green coffee beans and ensure the correct beans and quantities are used for production.
• Assist with weighing, grinding, packing, labelling, and sealing coffee products.
• Monitor roasting and production processes to ensure consistency and quality.
• Maintain cleanliness and hygiene of the roastery, equipment, and work areas.
• Assist with basic cleaning and maintenance of roasting and production equipment.
• Conduct basic quality checks on roasted coffee, packaging, and finished products.
• Ensure all products are properly labelled, dated, and stored.
• Assist with stock counting and inventory checks for green beans, roasted coffee, packaging materials, and other supplies.

B. E-Commerce Operations

• Assist in managing daily orders received through the company's e-commerce platforms.
• Process and fulfil online orders accurately and within the required timeline.
• Prepare, pack, label, and arrange parcels for courier collection.
• Update order status, tracking information, and fulfilment records.
• Assist with creating and updating product listings, including product descriptions, prices, photos, and stock availability.
• Monitor online stock levels and inform the supervisor when products are low or out of stock.
• Assist in checking and updating promotions, product bundles, and campaign information.
• Support the Roastery team in daily operational tasks as assigned.

Requirements

• Previous experience in coffee roasting, production, food & beverage, warehouse, e-commerce, or fulfilment is an advantage.
• Basic knowledge of coffee and roasting is an advantage.
• Comfortable performing hands-on work involving standing, lifting, packing, and moving stock.
• Basic computer skills and familiarity with e-commerce platforms are an advantage.
• Able to use Excel/Google Sheets for basic stock and order records.
• Good attention to detail, especially in order processing, packing, labelling, and stock handling.
• Able to work independently and as part of a team.
• Willing to learn and take on different operational responsibilities.
• Responsible, organised, punctual, and able to follow instructions and SOPs.
• Assist other departments when required, particularly during events, promotions, or peak periods.
• Follow company SOPs, food safety, hygiene, workplace safety, and quality standards.
• Maintain a clean, organised, and safe working environment.
• Perform other duties reasonably assigned by the Supervisor or Management.
• Respond to basic customer enquiries relating to products, orders, delivery, and availability.
• Coordinate with courier providers regarding collection and delivery issues when required.
• Monitor customer reviews and feedback and escalate issues to the supervisor or Management where necessary.

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Free parking
• Opportunities for promotion

Work Location: In person