RIMBUN DAHAN SDN. BHD. C/O THE KASTURI RESORT Hiring! Full Time OPERATION MANAGER in Pahang, Earn up to MYR 7,000 - Ricebowl

The Kasturi is a five-star low-density luxury resort in Cherating, Pahang. Situated on the northern tip of Chendor Beach with 800 metres of seafront, the 15-acre coastal forest site is designed to attract guests seeking a premium hospitality experience that connects to nature and environment.

JOB DESCRIPTION:

1. Overall Resort Operations

• Oversee and coordinate the daily operations of all resort departments.
• Ensure smooth communication and coordination between departments.
• Monitor daily operational activities and resolve operational issues.
• Ensure all departments comply with resort SOPs, policies and service standards.
• Conduct regular operational inspections to maintain resort standards.

2. Guest Experience & Service Quality

• Ensure consistent delivery of excellent guest service across all departments.
• Handle escalated guest complaints and operational issues.
• Monitor guest satisfaction, online reviews and feedback.
• Develop and implement initiatives to improve the overall guest experience.
• Ensure VIP guests and special arrangements are properly managed.

3. Departmental Performance Management

• Monitor departmental performance against established KPIs and operational targets.
• Work closely with HODs to achieve departmental objectives.
• Conduct regular departmental meetings and operational briefings.
• Review manpower requirements, staff productivity and departmental performance.
• Identify operational weaknesses and recommend improvements.

4. Safety, Compliance & Risk Management

• Ensure compliance with health, safety, security and hygiene requirements.
• Coordinate with relevant departments on preventive maintenance and workplace safety.
• Ensure proper emergency response procedures are implemented.
• Monitor operational risks and recommend preventive measures.
• Ensure compliance with relevant government regulations and resort policies.

5. Reporting & Administration

• Prepare and submit operational performance reports to the General Manager.
• Review departmental reports and follow up on outstanding issues.
• Develop operational improvement plans.
• Ensure proper documentation and reporting procedures are maintained.

Pay: RM5,500.00 - RM7,000.00 per month

Benefits:

• Additional leave
• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person