Agensi Pekerjaan J-Recruit Hiring! Full Time Freight Pricing | Customer Service Coordinator | KLIA in Selangor, Earn up to MYR 3,000 - Ricebowl

Education

• Minimum SPM qualification or Diploma.

Experience

• Preferably 1 year or more of experience in the logistics industry.

• Good communication and interpersonal skills.

Skills & Competencies

• Proficient in Microsoft Office applications, including MS Word and MS Excel.

• Able to work independently and with minimal supervision.

• Good organizational and time-management skills.

• Strong attention to detai

Job Responsibilities

• Communicate with clients and shippers and resolve customer complaints and enquiries.

• Prepare accurate and competitive shipping quotations for customers.

• Negotiate freight rates and shipping fees with couriers, airlines, and other service providers.

• Handle costing and billing for shipments.

• Attend to air freight enquiries from customers and agents.

• Manage customer bookings for export and import shipments.

• Maintain strong relationships with customers, carriers, airlines, GSA, CSA, suppliers, and vendors.

• Provide excellent customer service and promptly resolve customer and carrier issues.

• Coordinate with Operations and Sales teams to meet customer requirements.

• Monitor shipment processes to ensure timely delivery of freight.

• Update customers on shipment status via email and other communication channels.

• Maintain accurate shipment records and ensure proper filing in accordance with company procedures.

• Prepare sales and pricing reports for senior management.

• Manage and maintain existing customer accounts.

• Handle a high volume of inbound and outbound calls.

• Ensure familiarity with customer service and air freight export/import procedures.

• Monitor team productivity and activities, providing regular performance feedback and coaching.

• Contribute to maintaining strong relationships with airlines, trucking companies, and other service providers.

• Support the overall export and import operations of the company.

• Perform other duties and assignments as required by Management
  

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS