Cennos Hiring! Work from Home [Remote] Partner and Customer Support Specialist in , Earn up to MYR 2,200 - Ricebowl

What you’ll do:

• High-Touch, Bespoke Written Support: Manage end-to-end customer and partner inquiries via ticketing and email; craft articulate, context-specific responses from scratch without relying on rigid scripts or template macros.
• Case Ownership & De-escalation: Take full accountability for assigned cases from intake to prompt resolution; independently evaluate borderline policy scenarios and de-escalate customer friction before initiating formal escalations.
• Cross-Party Coordination: Collaborate with internal teams and external partners to expedite resolutions, monitor SLAs, and intervene proactively whenever operational standards are at risk.

What we offer:

• Competitive monthly salary, payable upon receipt of a valid monthly invoice and completion of agreed deliverables.

Requirements:

• Languages: Good written English skills, with clear, natural, and well-structured explanations.
• Communication: Strong communication skills, empathy, and the ability to handle customer concerns professionally.
• Open to all background levels; selection is based on demonstrated skills, high accountability, and commitment to service quality.
• Hardware requirement:
• PC/Laptop (Min. 8GB RAM, SSD preferred, OS: Windows 10/11 or macOS).
• Dual-monitor setup.
• Stable internet connection (Minimum 20 Mbps)

Operation Hours & Location:

• Operation hours:
• March to November: 09:00 PM - 06:00 AM (GMT+8)
• November to next March: 10:00 PM - 07:00 AM (GMT+8)
• Monday through Friday
• Location: Remote.

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

• Work from home

Work Location: Remote