FY Group (Ayamadu) Hiring! Full Time Logistics Manager in Perak - Ricebowl

Role Description

The Logistics Manager is responsible for managing the Company's logistics, distribution, fleet operations and customer order fulfilment to ensure timely and complete deliveries, optimal truck utilisation, cost efficiency and customer satisfaction. The role oversees the Customer Service and Sales Support team, fleet management, distribution planning and logistics controls, ensuring effective coordination across Sales, Warehouse, Production, QA and other relevant departments. The Logistics Manager will monitor logistics performance, prepare reports, manage vendor relationships, and implement continuous improvement initiatives to enhance efficiency and cost-effectiveness. The role is also responsible for maintaining appropriate operational controls, ensuring compliance with applicable food safety, Halal, cold chain and regulatory requirements, and driving continuous improvement in logistics performance.

Key Responsibilities:

Logistics, Distribution and Order Fulfilment

1. Plan and manage the logistics and delivery schedules to ensure timely, efficient, and cost-effective distribution of products to customers.

2. Coordinate and supervise the transportation fleet (owned or third-party), ensuring proper cold chain handling and compliance during transit.

3. Establish and monitor procedures for dispatch planning, vehicle allocation, delivery documentation, proof of delivery, delivery completion and the handling of incomplete, delayed, rejected or returned deliveries.

4. Optimize delivery routes, loads, and schedules to improve efficiency and reduce transportation costs.

5. Maximise order fulfilment and truck utilisation while minimising missed orders, incomplete deliveries, logistics-related shortages, unnecessary mileage and avoidable delivery delays.

6. Monitor delivery performance and investigate recurring delivery delays, route inefficiencies, vehicle underutilisation, failed deliveries and other operational exceptions. Implement corrective and preventive measures where necessary.

7. Monitor and track fuel usage of the fleet and manage such usage so that the fuel usage is optimised.

8. Coordinate with Customer Service, Sales, Warehouse and Production to ensure orders are accurately processed, stock is available, products are ready for dispatch and deliveries meet customer requirements.

9. Monitor delivery performance, investigate fulfilment failures and vehicle-related disruptions, and implement corrective measures to prevent recurrence.

Fleet Management & Maintenance

1. Supervise fleet administration and driver management, including vehicle assignment, driver deployment, vehicle usage records, mileage monitoring, maintenance schedules and compliance with Company policies and procedures.

2. Develop and implement preventive maintenance and servicing schedules for all vehicles to minimize breakdowns, delays, and repair costs.

3. Establish appropriate controls over repair and maintenance expenditure, including quotations, approval limits, supporting documents and verification of completed work.

4. Ensure that vehicle repairs and servicing are authorised by the appropriate personnel before work is undertaken, except for genuine emergencies handled under an approved emergency procedure.

5. Monitor vehicle availability, breakdown frequency, maintenance costs and fleet performance, and coordinate with the relevant departments and service providers to maintain vehicle and refrigeration equipment in good working condition.

6. Investigate recurring vehicle breakdowns, suspected misuse, unauthorised vehicle usage and unusual fleet expenditure, escalating material findings to the appropriate management personnel.

7. Monitor and analyse fleet operating costs, including fuel, servicing, repairs, tyres, insurance, licensing, third-party transportation and other relevant expenses.

8. Prepare and review fleet cost reports, including cost per kilometre, fuel consumption per kilometre, vehicle utilisation, maintenance cost trends and other relevant performance indicators.

Customer Service and Sales Support

1. Lead and supervise the Customer Service and Sales Support team in processing customer orders, confirming order details, coordinating stock availability, updating customers and tracking delivery issues.

2. Ensure timely and accurate order processing, effective customer communication and prompt resolution of operational complaints in coordination with Sales, Warehouse and QA.

3. Establish standard procedures and performance measures to improve order accuracy, service levels and team productivity, while leaving commercial decisions and pricing to Sales.

4. Monitor customer service performance, order processing accuracy, order fulfilment rates, complaint resolution and recurring service issues. Implement corrective actions to reduce errors, delays and avoidable customer dissatisfaction.

Diesel Consumption Management

1. Establish and maintain effective controls over diesel consumption and other fleet-related operating expenses.

2. Ensure that diesel purchases, fuel transactions, vehicle mileage, fuel consumption and related records are accurately captured and reconciled.

3. Monitor diesel consumption against mileage, vehicle type, route activity, expected consumption benchmarks and other relevant operational indicators to identify unusual usage, potential wastage, inefficiencies or suspected misuse.

4. Investigate significant deviations in fuel consumption and implement appropriate corrective measures, including further investigation or escalation where necessary.

5. Identify and implement measures to improve fuel efficiency, reduce unnecessary mileage, optimise vehicle utilisation and control fleet expenditure without compromising safety, service levels or product integrity.

Compliance & Standards

1. Ensure full compliance with food safety, health, Halal, environmental, and regulatory standards in all coldroom and logistics operations.

2. Oversee regular audits, inspections, and maintenance of delivery vehicles.

3. Maintain accurate documentation for traceability, audits, and reporting.

4. Ensure that drivers and logistics personnel receive appropriate training and comply with applicable safety requirements, vehicle operating procedures, product handling procedures and emergency response protocols.

Team Leadership & Management

1. Lead, train, and supervise logistics teams.

2. Foster a strong safety culture and ensure all staff follow cold chain handling and operational procedures.

3. Set performance targets, monitor KPIs, and drive continuous improvement across the teams.

4. Identify training and development needs and ensure that personnel are competent in their assigned duties, systems, procedures and relevant compliance requirements.

5. Promote effective communication and coordination within the department and with other functions to resolve operational issues and prevent avoidable delays, duplication of work and breakdowns in accountability.

6. Foster a culture of accountability, cost consciousness, safety, integrity, service excellence and continuous improvement.

Cost & Process Optimization

1. Monitor and control logistics, and fleet operational costs, identifying and implementing cost-saving measures without compromising service or quality.

2. Collaborate with production, sales, cold room and supply chain teams to ensure smooth coordination between departments.

Maintenance & Equipment Oversight

1. Work with the maintenance team to ensure that truck cooling and freezing systems; and delivery vehicles are well-maintained, calibrated, and functioning efficiently.

2. Proactively identify and address risks, repairs, or improvements needed in logistics operations.

Interdepartmental Coordination and Other Responsibilities

1. Work closely with Sales to support customer order fulfilment and delivery requirements.

2. Coordinate with Warehouse and Production to ensure that stock availability, product readiness, loading capacity and dispatch schedules are aligned with customer orders and delivery commitments.

3. Work with Accounts and Purchasing to ensure appropriate controls over logistics expenditure, supplier documentation, repair invoices, fuel transactions and other related financial matters.

4. Coordinate with QA, Halal, Safety, Maintenance and other relevant functions to ensure compliance, product integrity, operational safety and timely resolution of issues.

Other responsibilities

1. Undertake additional responsibilities as assigned by superiors.

Qualifications and Experience

1. Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Transportation Management or a related discipline, or equivalent relevant experience.

2. Relevant experience in logistics, transportation, distribution or supply chain operations, preferably within manufacturing, food processing, FMCG or temperature-controlled distribution.

3. Experience managing fleet operations, drivers, vehicle maintenance coordination, delivery planning and transportation cost control.

4. Experience supervising customer service, order administration or order fulfilment functions is an advantage.

5. Good working knowledge of ERP systems, logistics reporting, fleet cost analysis and operational performance monitoring.

6. Knowledge of food safety, cold chain management, Halal requirements and relevant regulatory compliance is an advantage.

7. Demonstrated ability to lead teams, manage operational issues, enforce procedures and implement process improvements.

Competencies and Skills

1. Strong operational planning, coordination and problem-solving skills.

2. Good understanding of fleet management, distribution planning and transportation cost control.

3. Strong analytical skills, including the ability to interpret operational data, investigate discrepancies and identify inefficiencies.

4. Good leadership, staff management and communication skills.

5. High integrity, accountability and commitment to internal controls.

6. Proficiency in relevant business systems, spreadsheets and operational reporting tools.