Tribe Business Services Hiring! Work from Home Mandarin Customer Experience Associate | Remote Position | RM3,000 in Johor, Earn up to MYR 3,000 - Ricebowl

Build your career in the international gaming support industry with Tribe Business Services.

We are recruiting bilingual customer support professionals for a project associated with Tencent. This position involves assisting gaming users, managing service requests, and resolving various concerns through online support channels.

Key Areas of Responsibility

• Manage customer interactions through live chat and email.
• Assess reported technical and account-related problems.
• Provide assistance with payment verification, game top-ups, and purchase-related enquiries.
• Maintain accurate case records and ensure appropriate follow-up.

Essential Qualifications

• Proficiency in written and spoken Mandarin and English.
• At least 1 year of customer-facing or call centre experience.
• Good understanding of computer operations and MS Office.
• Access to a personal laptop and reliable home internet.
• Genuine interest in mobile or PC gaming.

Employment Schedule

• Option 1: Rotational shifts (8AM–4PM / 4PM–12AM / 12AM–8AM).
• Option 2: Fixed overnight shift (12AM–8AM).
• Candidates can communicate their preferred schedule during recruitment.

Apply Today

Interested applicants may forward their latest CV to Jeselyn Koh Wei Li via WhatsApp at ************* 0351.

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in Mandarin and able to communicate in basic English?
• Do you own a personal laptop and have a stable internet connection for work?
• Are you willing to work rotational shifts or a permanent night shift (12 AM–8 AM)?
• Do you have previous experience in Customer Service or the BPO industry?
• If selected, would you be available to start as soon as possible?
• Are you comfortable with the fixed monthly salary of RM3,000?

Work Location: In person