- Kuala Lumpur Federal Territory Malaysia
Axonect Hiring! Full Time Junior Application Support Engineer in Federal Territory - Ricebowl
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Job Description
Responsibilities
Key Responsibilities
- Support Billing & Wallet activities, including application monitoring, testing, releases, dry runs and production/hypercare support.
- Perform first-level troubleshooting and validation, including log checks, issue tracking, test evidence preparation and escalation.
- Support project and operational readiness activities, including documentation, SOP updates and operational handover.
- Coordinate with application, middleware and client partner teams to resolve issues and support smooth delivery.
- Assist with deployment preparation, release validation and post-release monitoring.
- Ensure timely reporting and follow-up on incidents, issues and operational activities.
- Diploma or Bachelor's Degree in IT, Computer Science, Software Engineering or a related field.
- 3-5 years of prior experience in a similar field.
- Basic understanding of application support, software testing, databases, logs and troubleshooting.
- Exposure to SQL, Linux/Unix, middleware or application monitoring tools is an advantage.
- Good communication, coordination and problem-solving skills.
- Willingness to support after-hours activities, including releases and production support when required.
- Able to mobilise at short notice.
- Exposure to telecommunications, billing, wallet or enterprise application environments is preferred.
- Proactive, responsible and willing to learn in a fast-paced operational environment.
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