PC SB Hiring! Full Time Admin Assistant in Negeri Sembilan, Earn up to MYR 2,200 - Ricebowl

Job Purpose

To manage motor insurance renewals by contacting existing customers, following up on renewal opportunities, coordinating quotations and ensuring timely processing. The role aims to improve customer retention and renewal conversion while delivering professional customer service.

Key Responsibilities:

1. Insurance Renewal Calling & Customer Follow-up

· Review the monthly insurance renewal listing and prioritise customers whose motor insurance policies are approaching expiry.

· Make outbound calls to assigned customers to notify them of upcoming expiry dates and encourage early renewal to avoid a lapse in coverage.

· Understand customers’ renewal requirements and explain the available renewal options and next steps clearly.

· Follow up with customers through telephone calls, WhatsApp and other approved communication channels regarding pending quotations, renewal decisions and outstanding requirements.

· Record each contact attempt, customer response, follow-up date and renewal outcome to ensure that no assigned case is overlooked.

· Build positive relationships with existing Toyota customers, identify renewal opportunities and work towards achieving customer retention and insurance renewal targets.

2. Insurance Quotation & Coordination

· Obtain and prepare motor insurance quotations from the company’s appointed insurance companies or providers based on customers’ requirements.

· Liaise with insurance agents, insurers and relevant internal departments to obtain quotations, clarify coverage options and communicate premium details accurately to customers

· Verify customer particulars and vehicle information before submitting quotation or renewal requests to minimise processing errors.

· Follow up on customers’ acceptance, payment arrangements and outstanding documents required to proceed with the renewal.

· Coordinate the preparation and issuance of insurance cover notes and renewed policies with the relevant insurance providers.

· Monitor the status of submitted renewal cases and ensure that completed policies are provided to customers promptly.

3. Insurance Administration & Record Management

· Maintain and update the insurance renewal database with customer details, policy expiry dates, contact records, quotation status, payment status and renewal outcomes

· Prepare daily calling lists and organise follow-up schedules based on upcoming policy expiry dates.

· Maintain proper filing of insurance quotations, cover notes, renewed policies and relevant supporting documents.

· Check renewal records and supporting documents for completeness and accuracy before closing each case.

· Prepare daily, weekly or monthly renewal activity reports as required by management.

· Assist with other insurance-related and general administrative duties as assigned.

4. Customer Service

· Attend to customer enquiries and provide updates on insurance renewal matters.

· Handle routine customer issues and follow up on outstanding matters.

· Refer technical insurance matters to the relevant insurance provider or authorised personnel.

· Ensure a positive customer experience throughout the renewal process.

Qualifications & Requirements

1- Minimum SPM/ Diploma OR equivalent related experience.

2- At least two (2) years of working experience in administration, customer service, telemarketing is preferred.

3- Experience in motor insurance or automotive dealership operations will be an added advantage.

4- Good telephone communication and interpersonal skills, with the confidence to engage customers through outbound calls.

5- Comfortable making outbound calls, handling customer enquiries and conducting regular follow-ups

6- Basic computer knowledge, including Microsoft Excel and Word.Top of FormBottom of Form

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person