- Tanjong Pagar Central Region (Singapore) Singapore
Dorsett Singapore Hiring! Full Time Reservations Officer (Hotel) in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl
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Job Description
Responsibilities
Job Summary
Reporting to the Reservations Manager, the incumbent shall ensure that all reservation enquiries are handled in a prompt, efficient and courteous manner, to maximise bookings and assist in the duties of the Reservations Department.
RESPONSIBILITIES
Maintain current knowledge of hotel room rates, promotions, and facilities to provide accurate information to guests and optimise booking opportunities
Deliver excellent telephone etiquette and customer service aligned with Dorsett Singapore’s standards and procedures
Process all reservation requests received via phone, email and other channels accurately and promptly to secure bookings
Record reservations with complete and clear information following established procedures and input data accurately into the reservation system
Maximise revenue by converting enquiries into confirmed bookings and identifying opportunities to upsell hotel services
Ensure all function paperwork, including guest preferences, booking supplements, payment details etc, is accurate and complete
Perform general administrative duties to support the Reservations Department’s operations
Adhere to Health and Safety procedures, reporting any hazards or incidents to management promptly
Participate actively in training sessions and team meetings to contribute to continuous improvement
Collaborate effectively with Sales and Front Office teams to coordinate room bookings and optimise occupancy
Provide coverage for the Reservations Executive during their absence to maintain department continuity
Any other ad-hoc duties assigned from time to time
REQUIRED SKILLS & QUALIFICATION
Diploma in Hospitality, Hotel Management, or related field
Minimum 2 years of relevant experience in the hotel industry
Proficiency in Microsoft Office applications
Knowledge of OPERA Cloud reservation system will be advantageous
Strong interpersonal and communication skills demonstrated through effective guest and client interactions
Ability to multi-task efficiently while maintaining accuracy and attention to detail
Work independently as well as collaboratively within a team environment
WHAT WE OFFER
Annual Wage Supplement (AWS)
Variable Bonus (VB)
Meal Allowance
Birthday leave
Flexi-Benefits (Optical / Dental)
Flexible / Staggered working hours
Career & Training Opportunities
Associate Preferred Rates (Family & Friends) for Dorsett Hotels worldwide
We regret that only shortlisted candidates shall be notified.
Dorsett Singapore, the perfect hotel choice for both business and leisure travellers offers stylish and comfortable accommodation for the most discerning guests to enjoy, relax and refresh. The 10-storey hotel boasts of modern architecture and design; and is cladded with a full glass building façade to present a refreshing landmark that seeks to harmonise with the heritage backdrop of Chinatown precinct.
Well-positioned as a mid-scale hotel with diverse artistic atmosphere and cutting-edge IT facilities and services, be wowed by our promise of uncompromising contemporary living and a unique creative experience of unprecedented luxury created specially for you.
Reporting to the Reservations Manager, the incumbent shall ensure that all reservation enquiries are handled in a prompt, efficient and courteous manner, to maximise bookings and assist in the duties of the Reservations Department.
RESPONSIBILITIES
Maintain current knowledge of hotel room rates, promotions, and facilities to provide accurate information to guests and optimise booking opportunities
Deliver excellent telephone etiquette and customer service aligned with Dorsett Singapore’s standards and procedures
Process all reservation requests received via phone, email and other channels accurately and promptly to secure bookings
Record reservations with complete and clear information following established procedures and input data accurately into the reservation system
Maximise revenue by converting enquiries into confirmed bookings and identifying opportunities to upsell hotel services
Ensure all function paperwork, including guest preferences, booking supplements, payment details etc, is accurate and complete
Perform general administrative duties to support the Reservations Department’s operations
Adhere to Health and Safety procedures, reporting any hazards or incidents to management promptly
Participate actively in training sessions and team meetings to contribute to continuous improvement
Collaborate effectively with Sales and Front Office teams to coordinate room bookings and optimise occupancy
Provide coverage for the Reservations Executive during their absence to maintain department continuity
Any other ad-hoc duties assigned from time to time
REQUIRED SKILLS & QUALIFICATION
Diploma in Hospitality, Hotel Management, or related field
Minimum 2 years of relevant experience in the hotel industry
Proficiency in Microsoft Office applications
Knowledge of OPERA Cloud reservation system will be advantageous
Strong interpersonal and communication skills demonstrated through effective guest and client interactions
Ability to multi-task efficiently while maintaining accuracy and attention to detail
Work independently as well as collaboratively within a team environment
WHAT WE OFFER
Annual Wage Supplement (AWS)
Variable Bonus (VB)
Meal Allowance
Birthday leave
Flexi-Benefits (Optical / Dental)
Flexible / Staggered working hours
Career & Training Opportunities
Associate Preferred Rates (Family & Friends) for Dorsett Hotels worldwide
We regret that only shortlisted candidates shall be notified.
Dorsett Singapore, the perfect hotel choice for both business and leisure travellers offers stylish and comfortable accommodation for the most discerning guests to enjoy, relax and refresh. The 10-storey hotel boasts of modern architecture and design; and is cladded with a full glass building façade to present a refreshing landmark that seeks to harmonise with the heritage backdrop of Chinatown precinct.
Well-positioned as a mid-scale hotel with diverse artistic atmosphere and cutting-edge IT facilities and services, be wowed by our promise of uncompromising contemporary living and a unique creative experience of unprecedented luxury created specially for you.
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