全职 Reservations Officer (Hotel) 工作, 薪水 up to SGD 3,000, Dorsett Singapore Central Region (Singapore) 公司招聘中 - Ricebowl

Job Summary

Reporting to the Reservations Manager, the incumbent shall ensure that all reservation enquiries are handled in a prompt, efficient and courteous manner, to maximise bookings and assist in the duties of the Reservations Department.

RESPONSIBILITIES

Maintain current knowledge of hotel room rates, promotions, and facilities to provide accurate information to guests and optimise booking opportunities

Deliver excellent telephone etiquette and customer service aligned with Dorsett Singapore’s standards and procedures

Process all reservation requests received via phone, email and other channels accurately and promptly to secure bookings

Record reservations with complete and clear information following established procedures and input data accurately into the reservation system

Maximise revenue by converting enquiries into confirmed bookings and identifying opportunities to upsell hotel services

Ensure all function paperwork, including guest preferences, booking supplements, payment details etc, is accurate and complete

Perform general administrative duties to support the Reservations Department’s operations

Adhere to Health and Safety procedures, reporting any hazards or incidents to management promptly

Participate actively in training sessions and team meetings to contribute to continuous improvement

Collaborate effectively with Sales and Front Office teams to coordinate room bookings and optimise occupancy

Provide coverage for the Reservations Executive during their absence to maintain department continuity

Any other ad-hoc duties assigned from time to time

REQUIRED SKILLS & QUALIFICATION

Diploma in Hospitality, Hotel Management, or related field

Minimum 2 years of relevant experience in the hotel industry

Proficiency in Microsoft Office applications

Knowledge of OPERA Cloud reservation system will be advantageous

Strong interpersonal and communication skills demonstrated through effective guest and client interactions

Ability to multi-task efficiently while maintaining accuracy and attention to detail

Work independently as well as collaboratively within a team environment

WHAT WE OFFER

Annual Wage Supplement (AWS)

Variable Bonus (VB)

Meal Allowance

Birthday leave

Flexi-Benefits (Optical / Dental)

Flexible / Staggered working hours

Career & Training Opportunities

Associate Preferred Rates (Family & Friends) for Dorsett Hotels worldwide

We regret that only shortlisted candidates shall be notified.

Dorsett Singapore, the perfect hotel choice for both business and leisure travellers offers stylish and comfortable accommodation for the most discerning guests to enjoy, relax and refresh. The 10-storey hotel boasts of modern architecture and design; and is cladded with a full glass building façade to present a refreshing landmark that seeks to harmonise with the heritage backdrop of Chinatown precinct.

Well-positioned as a mid-scale hotel with diverse artistic atmosphere and cutting-edge IT facilities and services, be wowed by our promise of uncompromising contemporary living and a unique creative experience of unprecedented luxury created specially for you.