Agensi Pekerjaan TalentConsult Hiring! Full Time Customer Service Representative (Mandarin) in Selangor, Earn up to MYR 5,000 - Ricebowl

Minimum SPM or equivalent

Proficient in Mandarin and English, both spoken and written.

1–2 years of experience in Customer Service or Call Centre is required.

Good communication and interpersonal skills.

Strong problem-solving skills and a customer-focused mindset.

Willing to work on a 24/7 rotational shift.

Handle customer inquiries via phone, email, and live chat in a professional and timely manner.

Provide accurate information and appropriate solutions regarding products and services.

Resolve customer issues and complaints while maintaining a positive customer experience.

Maintain accurate records of customer interactions and transactions.

Escalate unresolved or complex issues to the relevant department when necessary.

Meet service quality standards and performance targets.