ZEAL SERVICE INDUSTRY SDN BHD Hiring! Full Time ASSISTANT SUPERVISOR EXTERNAL in Sabah, Earn up to MYR 2,000 - Ricebowl

1. Job Purpose

To assist the Supervisor External in managing daily site operations, monitoring cleaning staff attendance, ensuring service quality, and maintaining compliance with company procedures and client requirements.

2. Key Responsibilities

A. Site Operations & Supervision

• Assist in supervising daily cleaning operations at assigned sites.
• Ensure all cleaning tasks are completed according to the work schedule and client requirements.
• Monitor staff discipline, punctuality, grooming, and work performance.
• Conduct regular site visits and inspections to ensure cleanliness and service quality.
• Assist in resolving operational issues and report any problems to the Supervisor External or Operation Manager.

B. Manpower & Attendance Management

• Monitor daily attendance and manpower availability at assigned sites.
• Report staff absences, lateness, and manpower shortages immediately.
• Assist in arranging replacement manpower when necessary.
• Ensure staff follow the approved working schedule and attendance procedures.
• Monitor staff leave requests and ensure proper notification is given to the relevant supervisor.

C. Client Relations

• Assist in maintaining good working relationships with clients and site representatives.
• Respond professionally to client complaints and operational requests.
• Report complaints, service issues, and client feedback to the Supervisor External or Operation Manager.
• Assist in ensuring that client requirements and service standards are consistently met.

D. Reporting & Documentation

• Submit daily site reports, attendance updates, and manpower status reports.
• Take and submit cleaning progress photographs when required.
• Report any incidents, damages, misconduct, or operational irregularities promptly.
• Assist in maintaining accurate site records and relevant operational documents.

E. Staff Training & Compliance

• Assist in briefing new staff on cleaning procedures, site rules, and company SOPs.
• Monitor the proper use of cleaning equipment, materials, and uniforms.
• Ensure staff comply with workplace safety requirements and client regulations.
• Report any safety hazards, equipment defects, or workplace incidents immediately.

3. Qualifications & Requirements

• Minimum SPM or equivalent qualification.
• Experience in cleaning operations, housekeeping, or site supervision is an advantage.
• Good leadership, communication, and problem-solving skills.
• Able to work independently and manage multiple assigned sites when required.
• Willing to travel between sites and work according to operational requirements.
• Possess a valid driving licence and reliable transportation is an advantage.
• Able to prepare basic reports and communicate effectively in Bahasa Malaysia; English is an advantage.

4. Key Performance Indicators (KPIs)

• Site attendance and manpower coverage.
• Cleaning quality and compliance with client requirements.
• Timeliness and accuracy of daily reports.
• Response time to client complaints and operational issues.
• Staff discipline and compliance with company SOPs.
• Effectiveness in coordinating replacement manpower.

5. General Duties

To perform any other reasonable duties assigned by the Supervisor External, Operation Manager, or Management in accordance with operational requirements.

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person