- Singapore
EXPRESS GROUP ENTERPRISE PTE. LTD. Hiring! Work from Home Valet Operator (Night Shift) in , Earn up to SGD 5,000 - Ricebowl
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Job Description
Responsibilities
Job Summary
We are seeking a highly organized and proactive individual to oversee and coordinate a remote valet team of 15. This role involves managing customer interactions, scheduling services, and ensuring smooth operations during night shifts.
Responsibilities
Supervise, manage, and support a team of 15 valet drivers to ensure efficient deployment aligned with customer requests
Coordinate customer communications via phone and WhatsApp to schedule valet services professionally and promptly
Plan and adjust team schedules to maintain optimal coverage during peak demand hours
Resolve customer inquiries, complaints, and operational issues quickly to maintain service quality
Monitor team performance, attendance, and customer feedback to uphold service excellence
Prepare and deliver daily operational reports and updates to management
Identify and implement process improvements to enhance operational efficiency and customer satisfaction
Maintain a stable remote work setup with reliable internet and a quiet environment to ensure uninterrupted coordination
Preferred competencies and qualifications
Experience of at least 1 year in operations, customer service, or logistics management, or a strong willingness to learn
Proficiency in using WhatsApp and Microsoft Office (Excel) for communication and reporting
Strong leadership skills to motivate and coordinate a remote team effectively
Problem-solving skills to handle customer requests and unexpected challenges resourcefully
Fluency in English (spoken and written) to communicate clearly with customers and team members
Other Information
Benefits
Competitive salary with overtime compensation
Opportunities for growth and career advancement
Working Hours
Night shift from 7:00 PM to 5:00 AM, 6 days per week
We are seeking a highly organized and proactive individual to oversee and coordinate a remote valet team of 15. This role involves managing customer interactions, scheduling services, and ensuring smooth operations during night shifts.
Responsibilities
Supervise, manage, and support a team of 15 valet drivers to ensure efficient deployment aligned with customer requests
Coordinate customer communications via phone and WhatsApp to schedule valet services professionally and promptly
Plan and adjust team schedules to maintain optimal coverage during peak demand hours
Resolve customer inquiries, complaints, and operational issues quickly to maintain service quality
Monitor team performance, attendance, and customer feedback to uphold service excellence
Prepare and deliver daily operational reports and updates to management
Identify and implement process improvements to enhance operational efficiency and customer satisfaction
Maintain a stable remote work setup with reliable internet and a quiet environment to ensure uninterrupted coordination
Preferred competencies and qualifications
Experience of at least 1 year in operations, customer service, or logistics management, or a strong willingness to learn
Proficiency in using WhatsApp and Microsoft Office (Excel) for communication and reporting
Strong leadership skills to motivate and coordinate a remote team effectively
Problem-solving skills to handle customer requests and unexpected challenges resourcefully
Fluency in English (spoken and written) to communicate clearly with customers and team members
Other Information
Benefits
Competitive salary with overtime compensation
Opportunities for growth and career advancement
Working Hours
Night shift from 7:00 PM to 5:00 AM, 6 days per week
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