1. Operations & Service Management
- Daily Workflow: Oversee the day-to-day operations to ensure smooth, efficient service and quick problem resolution during peak hours.
- SOP Compliance: Ensure all staff adhere to company policies, Standard Operating Procedures (SOPs), and service standards.
- Customer Relations: Interact with diners, build regular customer loyalty, and handle any complaints or feedback professionally to ensure satisfaction.
- Event Coordination: Plan and execute special events, promotions, and catering operations in collaboration with marketing and culinary teams.
2. Staff Leadership & Development
- Recruitment & Onboarding: Interview, hire, and train new front-of-house (FOH) and back-of-house (BOH) employees.
- Scheduling & Payroll: Develop staff rosters, approve timesheets, and manage payroll processes while balancing labor costs with business volume.
- Training & Coaching: Conduct daily pre-shift meetings and ongoing training to improve product knowledge and service delivery.
3. Financial & Inventory Control
- Budgeting & P&L: Maintain financial targets, monitor Profit and Loss (P&L) statements, and optimize expenses.
- Inventory Tracking: Oversee ordering, receiving, and storage of food, beverages, and supplies to prevent shortages or overstocking.
- Waste Reduction: Monitor usage rates, control Cost of Goods Sold (COGS), and establish par levels to minimize food and beverage waste.
4. Health, Safety & Compliance
- Hygiene Standards: Maintain strict adherence to food safety, hygiene, and sanitation regulations mandated by local health departments.
- Equipment Maintenance: Coordinate with vendors and technicians to ensure facilities, kitchen equipment, and POS systems are fully functional and properly repaired.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,800.00 - RM3,200.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
Ability to commute/relocate:
- Nilai: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Food & Beverage: 2 years (Required)
Willingness to travel:
Work Location: In person