- Singapore
PURVIEW ASIA PACIFIC PTE. LTD. Hiring! Full Time Microsoft Dynamics 365 (D365) Developer in , Earn up to SGD 10,000 - Ricebowl
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Job Description
Responsibilities
We are seeking experienced Microsoft Dynamics 365 (D365) Developer with deep expertise in designing, implementing, and scaling enterprise-grade CRM solutions on the Microsoft platform.
Key Responsibilities
Design and deliver end-to-end architecture for Dynamics 365 Customer Engagement (CE) solutions, including Sales, Customer Service, Field Service, and Omnichannel
Translate business requirements into scalable, secure, and high-performing CRM solutions
Lead solution design across Microsoft Power Platform, ensuring optimal use of Power Apps, Power Automate, Power BI, and Power Virtual Agents
Architect and implement robust customer service solutions, including case management, SLA management, knowledge base systems, and service automation workflows
Define integration strategies across enterprise systems using Azure services, REST APIs, and middleware platforms
Design and implement scalable, event-driven architectures across CRM and external systems
Ensure best practices in Dataverse design, including data modelling, governance, and security architecture
Collaborate closely with business stakeholders, product owners, and engineering teams to deliver aligned and future-ready solutions
Provide technical leadership, guidance, and governance across CRM implementation programs
Support CRM modernization initiatives and customer experience transformation programs
Required Skills & Experience
Min 5 years of hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement modules (Sales, Customer Service, Field Service, Omnichannel)
Deep functional understanding of Customer Service operations, including Case management, Knowledge management, SLAs and service processes, Customer interaction workflows
Proven experience in architecting enterprise-scale D365 solutions
Strong expertise in Microsoft Power Platform: Power Apps, Power Automate (preferred), Power BI, Power Virtual Agents
Hands-on development experience with C#, .NET, JavaScript, Plugins, custom workflows, Dynamics 365 SDK
Strong experience with Microsoft Dataverse, including entity modelling, security roles, and data governance
Integration experience with Azure services, REST APIs, Middleware platforms, Enterprise systems (ERP, data platforms), Identity systems such as Azure AD
Experience designing scalable integration architectures and distributed/event-driven systems.
Understanding of CRM transformation programs and digital customer experience platforms
Preferred Qualifications
Experience working in large-scale enterprise environments with complex system landscapes
Exposure to cloud-native architecture and modern integration patterns
Experience with Amazon Connect (AWS Connect) is a plus
Strong stakeholder management and communication skills
Purview Services is a global leader in Digital Engineering, offering expertise in digital transformation, customer experience, automation, data analytics, application development, and cloud & infrastructure solutions. With a focus on cutting-edge infrastructure services, Purview specializes in data center solutions, including storage, hyper-converged systems, networking, computing, hybrid cloud, service provider integration, and software-defined technologies.
Key Responsibilities
Design and deliver end-to-end architecture for Dynamics 365 Customer Engagement (CE) solutions, including Sales, Customer Service, Field Service, and Omnichannel
Translate business requirements into scalable, secure, and high-performing CRM solutions
Lead solution design across Microsoft Power Platform, ensuring optimal use of Power Apps, Power Automate, Power BI, and Power Virtual Agents
Architect and implement robust customer service solutions, including case management, SLA management, knowledge base systems, and service automation workflows
Define integration strategies across enterprise systems using Azure services, REST APIs, and middleware platforms
Design and implement scalable, event-driven architectures across CRM and external systems
Ensure best practices in Dataverse design, including data modelling, governance, and security architecture
Collaborate closely with business stakeholders, product owners, and engineering teams to deliver aligned and future-ready solutions
Provide technical leadership, guidance, and governance across CRM implementation programs
Support CRM modernization initiatives and customer experience transformation programs
Required Skills & Experience
Min 5 years of hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement modules (Sales, Customer Service, Field Service, Omnichannel)
Deep functional understanding of Customer Service operations, including Case management, Knowledge management, SLAs and service processes, Customer interaction workflows
Proven experience in architecting enterprise-scale D365 solutions
Strong expertise in Microsoft Power Platform: Power Apps, Power Automate (preferred), Power BI, Power Virtual Agents
Hands-on development experience with C#, .NET, JavaScript, Plugins, custom workflows, Dynamics 365 SDK
Strong experience with Microsoft Dataverse, including entity modelling, security roles, and data governance
Integration experience with Azure services, REST APIs, Middleware platforms, Enterprise systems (ERP, data platforms), Identity systems such as Azure AD
Experience designing scalable integration architectures and distributed/event-driven systems.
Understanding of CRM transformation programs and digital customer experience platforms
Preferred Qualifications
Experience working in large-scale enterprise environments with complex system landscapes
Exposure to cloud-native architecture and modern integration patterns
Experience with Amazon Connect (AWS Connect) is a plus
Strong stakeholder management and communication skills
Purview Services is a global leader in Digital Engineering, offering expertise in digital transformation, customer experience, automation, data analytics, application development, and cloud & infrastructure solutions. With a focus on cutting-edge infrastructure services, Purview specializes in data center solutions, including storage, hyper-converged systems, networking, computing, hybrid cloud, service provider integration, and software-defined technologies.
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