LEADERART INDUSTRIES (M) SDN BHD Hiring! Full Time Customer Service Executive in Johor, Earn up to MYR 4,000 - Ricebowl

Primary duties (approximately 70–80%):

• Maintain relations with current customers.
• Communicate with customers (thru e-mails, faxes, etc.).
• Manage full process of sales cycle as needed from Sales & Marketing Executive (issue Proforma Invoice/Sales Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing).
• Fulfill existing customers’ needs and wants.
• Liaise and coordinate with internal departments.

Secondary duties (approximately 20–30%):

• Participate in ISO activities and customers’ audit.
• Update and maintain price list of new, existing and potential customers.
• Attend events or exhibitions.
• Assist in marketing activities such as overseas exhibition.
• Receive and resolve customer issues and complaints related to order and logistic matters.
• Perform other related duties as required.
• Perform shipping related jobs as required.

Knowledge, skills and abilities required:

• Good interpersonal and communication skills.
• Computer literate.
• Basic shipping knowledge.
• Ability to establish rapport/relationship with customer through telex-communication.
• Ability to handle and resolve recurring problems.
• Able to work under pressure.
• Able to work with others as a team.

Desirable qualifications:

• Preferably Diploma/Degree in relevant field.
• 1–2 years relevant practical experience.

 Assist Sales & Marketing Manager to fulfill customers’ requirements, enquiries and shipments schedule.