Apex Connect Technologies Hiring! Full Time Customer Service Agent in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

Associate's Degree or higher. Fresh graduates or candidates with at least 1 year of relevant experience in online customer service management are welcome to apply. A major in Portuguese is preferred, and candidates with a Level 4 Portuguese Proficiency Certificate will have an added advantage.

Strong customer service experience and skills, with proficiency in commonly used office software.

Ability to interpret and analyze data, identify issues promptly, and take appropriate action to resolve them.

Strong communication and problem-solving skills, with the ability to coordinate internal and external resources to resolve customer complaints effectively.

Able to work well under pressure, with a high level of responsibility, proactive attitude, and strong execution skills.

Cooperative team player with a strong learning ability, hardworking attitude, and creative mindset.

Basic English reading and writing skills to communicate accurately with overseas customer service representatives and clients.

Candidates with experience in customer service for overseas audio-visual products will be given priority.

Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.

Manage overseas customer service staff by providing operational guidance, support in resolving customer issues, and remote training on marketing strategies and product updates.

Conduct performance evaluations for overseas customer service team members under your supervision to improve team morale, motivation, and overall customer service quality.

Compile and summarize user feedback and issues, coordinate with relevant departments for resolution, and ensure all customer issues are followed up and fully resolved.

Regularly organize, analyze, and summarize user feedback data, prepare performance reports, recommend product improvements, and provide insights to support business decision-making.

Ensure compliance with the Customer Service Department's work policies, service standards, operating procedures, code of conduct, and other relevant requirements.

Perform other duties and responsibilities as assigned by Management.