- Jalan Raja Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50480

Working Location
Job Description
Requirements
Experience: Minimum 3–5 years of hands-on experience in the beauty, aesthetic, or wellness industry, with at least 2 years in a training/coaching capacity.
Technical Expertise: Deep knowledge of skincare science, facial treatments, body therapy techniques, and beauty machinery.
Certification: Professional certifications (e.g., CIBTAC, CIDESCO, SKM Level 4, or equivalent) are highly preferred.
Communication Skills: Fluent in English and Bahasa Malaysia. Ability to converse in Mandarin is a strong advantage to engage effectively with our diverse team members.
Attributes: High energy, exceptional interpersonal skills, patience, and a passion for teaching and developing others.
Mobility: Willingness to travel across local branches as needed.
Responsibilities
1. Curriculum & Program Design
Develop and continuously update comprehensive training modules covering facial treatments, body wellness therapies, product knowledge, and machine/technology usage.
Standardize Operating Procedures (SOPs) to ensure consistent service delivery across all Medi Beaute branches.
2. Training Execution & Assessment
Conduct engaging onboarding programs for new beauticians/therapists and ongoing skill-upgrading workshops for existing staff.
Train teams on soft skills, customer service excellence, product consultation, and sales conversion techniques.
Conduct regular audits, evaluations, and practical tests to maintain high-quality service standards.
3. Mentorship & On-the-Ground Coaching
Travel to branch locations to provide hands-on coaching, address skill gaps, and offer constructive feedback.
Mentor junior trainers and branch supervisors to build a strong culture of continuous learning.
Benefits
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
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