Passion Trading Hiring! Full Time Customer Success Coordinator in Pulau Pinang, Earn up to MYR 3,500 - Ricebowl

• Diploma or Degree in Marketing, Business Administration, Communications, or related fields.

• Fresh graduates are encouraged to apply.

• Candidates with 1–3 years of experience in sales, customer service, marketing, or account management will have an added advantage.

• Good communication and interpersonal skills.

• Able to communicate in English, Bahasa Malaysia, and Mandarin.

• Positive attitude, self-motivated, and willing to learn.

• Good organizational and follow-up skills.

• Able to work independently as well as in a team environment.

• Basic computer skills, including Microsoft Office applications.

• Experience in the hair, beauty, cosmetic, retail, or FMCG industry will be an advantage.

Sales Support & Target Achievement

• Support the Sales Lead in achieving monthly sales targets and business objectives.

• Monitor customer purchasing patterns and identify opportunities to increase sales.

• Prepare quotations, sales reports, customer records, and follow-up schedules.

Customer Relationship Management

• Build and maintain strong relationships with salon owners, hairstylists, and customers.

• Follow up on existing customer orders, enquiries, and product replenishment needs.

• Ensure timely response to customer requests and provide effective solutions.

Product Education & Training Coordination

• Coordinate product knowledge training, demonstrations, and customer education sessions.

• Inform customers about new product launches, promotions, campaigns, and company activities.

Marketing & Event Support

• Assist in planning and executing marketing campaigns, roadshows, exhibitions, and salon events.

• Arrange regular customer visits for Educator to strengthen relationships and support business growth.

Market Intelligence & Cross-Functional Collaboration

• Gather customer feedback, market information, and competitor insights.

• Work closely with the sales, marketing, and operations teams to ensure excellent customer service.

• Perform other duties assigned by management from time to time.

• Competitive Basic Salary
• Annual Performance Bonus
• Panel Doctor Benefit
• Career Advancement Opportunities
• Friendly and Supportive Working Environment
• Staff Purchase Privileges
• EPF
• SOCSO
• EIS
• Annual Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• Company Uniform provided
• 5.5 day work week