Career Horizons Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 3,500 - Ricebowl

Education

• Minimum SPM holder.

Experience

• Proven experience in air freight sales or a similar sales role within the logistics industry.
• Strong understanding of air freight logistics, including pricing, regulations, market dynamics, and operational processes.
• Experience in team leadership and customer relationship management will be an advantage.

Skills & Competencies

• Strong sales, negotiation, and business development skills.
• Good understanding of air freight operations and industry practices.
• Strong analytical and problem-solving abilities.
• Ability to analyse data, generate insights, and make informed business decisions.
• Able to work independently with minimal supervision.
• Strong leadership and interpersonal skills.
• Good command of written and spoken English.
• Proficient in Microsoft Office applications, particularly MS Word and MS Excel.
• Good computer skills and ability to manage operational documentation.

Quotation Management

• Prepare quotations for import/export, sea freight (FCL/LCL), transshipment and air freight.
• Review quotations to ensure accuracy and competitiveness.

Cross-Border & Tariff Consultation

• Advise customers and overseas agents on cross-border procedures and requirements.
• Check HS codes, duties, taxes and permit requirements.

Customer & Shipment Coordination

• Provide customers/agents with timely shipment updates and relevant documentation.
• Coordinate with internal operations and forwarding teams for smooth execution.

Sales Support & Business Development

• Assist the sales team with quotation and operational enquiries.
• Participate in telemarketing activities to develop new customers.

Supplier & Invoice Management

• Negotiate rates and terms with shipping lines, suppliers and overseas agents.
• Verify supplier and customer invoices for accuracy.

Reporting & Administrative Support

• Prepare monthly departmental performance reports for the Customer Service Manager.
• Maintain accurate records and ensure necessary information is properly documented.

• Training Provided
• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EIS
• EPF
• 5 Working Days