- Jalan Raja Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50480

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
Must be fluent (written) in English, Bahasa Malaysia and Mandarin
No phone calls are required as the role only involves responding to customers via chat
22 working days and 8 days off per month
Rotational shifts (including weekends and public holidays)
Morning: 08:00-16:00, Evening: 16:00-00:00, Midnight: 00:00-08:00
Responsibilities
Assist customers by giving information about products and services
Answer questions and offer other helpful services or products
Handle complaints by finding the cause, offering solutions, and following up
Share customer feedback and needs with the team or manager
Work well with teammates to achieve goals
Build trust and good relationships with customers
Give correct and complete information using the right tools
Follow company guidelines and policies when chatting to customers
Go the extra mile to keep customers happy
Benefits
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
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