QM EMPIRE Hiring! Full Time TELEMARKETING MANAGER in Selangor, Earn up to MYR 4,500 - Ricebowl

Location

KLIA, Sepang

Salary & Allowances

• Basic Salary: RM3,000
• Housing Allowance: RM1,500
• Total Basic + Housing Allowance: RM4,500
• Attractive performance incentives

Age Requirement

25–35 years old

Working Hours

Monday – Friday: 9:00 AM – 6:00 PM

About the Role

We are looking for an experienced and results-driven Telemarketing Manager to lead and manage our telemarketing/customer service team.

The successful candidate must have more than 1 year of experience in a leadership position and proven experience managing a team of 10–15 staff members. The Manager will be responsible for overseeing daily operations, monitoring team performance, coaching staff, and ensuring the team consistently achieves its targets and service standards.

Job Responsibilities

• Lead, supervise, and manage a team of 10–15 Telemarketing/Customer Service staff.
• Monitor daily team performance, productivity, attendance, and work activities.
• Set and monitor individual and team KPIs to ensure targets are achieved.
• Conduct daily team briefings and regular performance reviews.
• Coach, motivate, and guide team members to improve performance and productivity.
• Monitor call quality and ensure staff follow company procedures and customer service standards.
• Assist staff in handling difficult customers, complaints, and escalated cases.
• Monitor inbound and outbound calls, customer follow-ups, appointments, renewals, and ongoing cases.
• Ensure customer information and call records are accurately updated in the CRM/Excel system.
• Prepare daily, weekly, and monthly team performance reports.
• Identify underperforming staff and implement appropriate coaching and improvement plans.
• Work closely with other departments to ensure smooth customer service operations.
• Drive the team to achieve monthly sales, appointment, call volume, conversion, and customer service targets.
• Assist with recruitment, onboarding, training, and development of new team members.
• Maintain a positive, disciplined, and productive team environment.
• Ensure all team members comply with company policies, procedures, and service standards.
• Handle customer escalations and operational issues when required.
• Perform other duties and responsibilities assigned by management.

Requirements

• More than 1 year of experience as a Team Leader, Supervisor, or in a similar leadership position.
• Proven experience managing and supervising 10–15 staff members.
• Experience in Telemarketing, Telesales, Customer Service, Call Centre, Sales, or a related industry.
• Strong leadership and people-management skills.
• Ability to motivate, coach, and develop team members.
• Excellent communication and interpersonal skills in English and Bahasa Malaysia.
• Strong customer-handling, problem-solving, and decision-making skills.
• Comfortable working with KPIs, targets, and performance-driven environments.
• Proficient in Microsoft Office, especially Excel.
• Experience with CRM or call-centre systems is an added advantage.
• Responsible, proactive, disciplined, and able to work under pressure.
• Strong organisational and time-management skills.
• Must possess own transportation.
• Age: 25–35 years old.

What We Offer

• Basic Salary: RM3,000
• Housing Allowance: RM1,500
• Total Basic + Housing Allowance: RM4,500
• Attractive performance incentives.
• Career growth and leadership opportunities.
• Training and career development opportunities.
• Professional and supportive working environment.
• Opportunity to lead and develop a team of 10–15 staff members.

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person