SOTC PLAY & DEVELOPMENT SDN BHD Hiring! Full Time Customer Service (Sendayan) in Negeri Sembilan, Earn up to MYR 2,500 - Ricebowl

About us

SOTC Play & Development Sdn Bhd is a progressive organisation dedicated to creating engaging and developmental experiences. We are committed to fostering a workplace culture that values innovation, collaboration, and continuous growth. Our mission is to build a thriving team environment where employees can develop their skills and contribute meaningfully to our organisational success.

Pay: 2,000.00 (MYR) - 2,500.00 (MYR) per month

Vacancies available at the following locations:

• Kota Damansara
• Eco Semenyih
• Sendayan
• Senawang

Job Description:

• Respond to customer enquiries via WhatsApp, phone calls, social media and walk-ins promptly and professionally.
• Attend parents' enquiries and provide information about Playvelope's programmes, therapy services, packages and fees.
• Arrange and manage appointments for assessments, consultations and therapy sessions.
• Manage new client registrations and enrolment processes.
• Follow up with prospective, existing and inactive clients to encourage bookings, enrolments and continued services.
• Build and maintain good relationships with parents to promote customer satisfaction and client retention.
• Assist in converting customer enquiries into confirmed assessments, enrolments and therapy bookings.
• Follow up on outstanding payments and ensure timely collection.
• Maintain accurate customer information, enquiry records and enrolment details in the Company's system.
• Handle customer feedback and complaints professionally.
• Encourage satisfied parents to share reviews on Google and Facebook.
• Provide after-sales service and maintain communication with parents to ensure customer satisfaction.
• Work closely with the Branch Manager, therapists and interventionists to ensure smooth customer service operations.
• Achieve assigned performance targets and quality standards set by Management.

Requirements / Qualifications

• Minimum Diploma qualification or equivalent.
• Preferably 1–3 years of working experience in customer service, customer relations, sales or marketing.
• Fresh graduates are encourage to apply.
• Excellent communication and interpersonal skills.
• Able to communicate professionally with parents and customers.
• Good follow-up skills and ability to build long-term customer relationships.
• Comfortable working towards enrollment and sales targets.
• Good organisational and administrative skills.
• Able to work independently and as part of a team.

Benefits

• Free Parking
• Health Insurance
• Maternity Leave
• Professional Development

Job Type: Full-time

Work Location: In person

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Parental leave
• Professional development

Work Location: In person