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Singapore

  • Effective communication with up and down-stream stakeholders, e.g., clients, carrier broker and internal supporting functions
  • Follow up with customer inquiry and provide information about services, products and orders status
  • Investigate and resolve all customer concerns in a timely manner ...
Posted
5 days ago

Singapore

  • Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned.
  • Lead, develop and provide innovative services and technical solutions to clients
  • Manage quote requests and client special requests ...
Posted
5 days ago

Singapore

  • Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
  • Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
  • Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. ...
Posted
6 days ago

Singapore

  • Create and maintain customer profiles, including Customer Handling Notes (CHNs).
  • Conduct welcome calls to introduce the Onboard Assist program and explain shipment requirements.
  • Guide customers on proactive shipment alerts for the first three shipments. ...
Posted
6 days ago

Singapore

  • Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
  • Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
  • Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. ...
Posted
6 days ago
  • Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the custom’s changes and updates
  • Proactively engaging with customer in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations
  • Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required ...
Posted
7 days ago

Singapore

  • Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned.
  • Lead, develop and provide innovative services and technical solutions to clients
  • Manage quote requests and client special requests ...
Posted
7 days ago

Singapore

  • Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
  • Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
  • Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. ...
Posted
7 days ago

Singapore

  • Verify accuracy of airline billing and ensure timely resolution of discrepancies.
  • Serve as a subject matter expert in airfreight operations, providing advisory support and contributing to business tenders, including those related to customs and trade compliance.
  • Implement corrective actions as directed by management in response to audit findings and operational gaps. ...
Posted
9 days ago

Singapore

  • Pricing & Bid Support: Provide ad-hoc pricing and cost analysis to support bid pricing and expense validation, ensuring alignment with business growth and profitability objectives.
  • General Support: Support ad-hoc tasks such as profitability simulations and financial analysis to support data-driven strategic and commercial decisions.
  • Possess a Degree in Finance/Accounting, Business Analytics or related disciplines ...
Posted
9 days ago