jobs in Transcosmos (Malaysia) Sdn. Bhd.

Transcosmos (Malaysia) Sdn. Bhd.

50-200 Employees · Call Center / BPO ·

19 Followers

20 Job Vacancies

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Transcosmos (Malaysia) Sdn. Bhd. Job Vacancies and Careers

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LMS Support Specialist LMS Support Specialist

Transcosmos Malaysia Sdn Bhd

Full Time

KL City

  • Support trainers in setting up and maintaining training content, courses, and learning activities.
  • Provide first-level support and guidance to Trainers and L&D users on LMS functionality and administration.
  • Troubleshoot user issues and provide timely solutions or workarounds. ...
Posted
7 days ago
Customer Service Executive (Digital Banking) Customer Service Executive (Digital Banking)

Transcosmos Malaysia Sdn Bhd

Full Time

KL City

  • Provide timely and effective solutions, ensuring issues are resolved and followed up appropriately
  • Meet individual and team KPIs, including service levels, quality standards, and customer satisfaction targets
  • Escalate complex cases such as technical issues, disputes, or suspected fraud to the relevant teams ...
Posted
7 days ago
HRIS Support Desk Agent HRIS Support Desk Agent

Transcosmos Malaysia Sdn Bhd

Full Time

KL City

  • The HRIS Support Desk Agent provides technical and functional support for HR Information Systems (HRIS) to the HR organization.
  • Employees and other end users will primarily contact their respective HR teams for HR-related inquiries. When an inquiry requires HRIS-specific technical knowledge, system investigation, or troubleshooting, the HR team will escalate the case to the HRIS Support Desk Agent.
  • The HRIS Support Desk Agent is responsible for investigating and resolving HRIS-related issues within the defined support scope. When an issue cannot be resolved internally or requires vendor-level expertise, system configuration changes, or product-level investigation, the Agent will escalate the case to the appropriate HRIS vendor and coordinate the case through resolution. ...
Posted
8 days ago
UAT Tester (Digital Banking) UAT Tester (Digital Banking)

Transcosmos Malaysia Sdn Bhd

Full Time

KL City

  • Test key banking functions such as:
  • Customer registration and eKYC
  • Login and authentication ...
Posted
11 days ago
Customer Service Japanese Speaker (N1 Japanese Speaker Needed) Customer Service Japanese Speaker (N1 Japanese Speaker Needed)

Transcosmos Malaysia Sdn Bhd

Full Time

KL City

  • Excellent Communication: Proficient in verbal and written communication in English
  • Strong Problem-Solving: Ability to effectively address and resolve customer issues.
  • Calm Under Pressure: Maintains professionalism and composure in challenging situations. ...
Posted
12 days ago
Tier 2 Customer Service Specialist (AI Experience is Needed) Tier 2 Customer Service Specialist (AI Experience is Needed)

Transcosmos Malaysia Sdn Bhd

Full Time

Cheras

  • Make or recommend accountable decisions involving refunds, replacements, reshipments, delivery exceptions and order cancellations.
  • Handle resistant or emotionally escalated customers professionally.
  • Provide customers with clear, practical and actionable resolutions. ...
Posted
16 days ago
Technical Service Desk Agent (Japanese Speaker N2 and Above) Technical Service Desk Agent (Japanese Speaker N2 and Above)

Transcosmos Malaysia Sdn Bhd

Full Time

KL City

  • Effectively resolve enquiries from end users in a considerate, accurate, and timely manner
  • Manage incidents and service requests and devise solutions to resolve issues
  • Manage end-to-end ticket life-cycle coordination. SLA is very critical in client’s environment. ...
Posted
19 days ago
Mobile Gaming Project Mobile Gaming Project

Transcosmos Malaysia Sdn Bhd

Full Time

KL City

  • Follow company guidelines and procedures when handling player enquiries.
  • Minimum 6 months of working experience.
  • Passionate about gaming and familiar with the gaming industry. ...
Posted
25 days ago
Customer Service Team Lead (Gaming) - 6 MOS Contract Customer Service Team Lead (Gaming) - 6 MOS Contract

Transcosmos Malaysia Sdn Bhd

Full Time

KL City

  • Track and analyse key performance indicators (KPIs) including agents’ attendance to assess team performance and identify areas for improvement.
  • Conduct performance reviews and set development goals for team members.
  • Ensure adherence to established SOPs and quality standards to maintain high levels of customer satisfaction. ...
Posted
a month ago
Customer Service trainer (Immediate Intake - 6mos Contract) Customer Service trainer (Immediate Intake - 6mos Contract)

Transcosmos Malaysia Sdn Bhd

Full Time

Cheras

  • Minimum two years of customer service experience, preferably within the gaming, technology, e-commerce, contact centre or digital service industry.
  • At least one year of experience as a Trainer, Learning and Development Specialist, Subject Matter Expert or similar role is preferred.
  • Experience delivering classroom or virtual training, developing training materials and conducting learner assessments will be an added advantage. ...
Posted
a month ago