Oversee essential projects as needed and conduct regular cadence reviews, such as funnel management, to ensure visibility of the business. Plan and coordinate interlocks with other business units to promote collaboration
Drive timely and accurate management reporting for key business decisions – Growth/BAU Business Forecast and Business Planning Review’s and management dashboards and drivers.
Ensure monthly month-end closing procedures are executed to ensure proper book closure.
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Collaborate internally with Sales, Billing, Finance, and Network teams to resolve billing disputes, pricing issues, service-related disputes, and other matters that impact collections and customer experience.
Review and assess requests for sales order releases.
Execute service suspension and restoration activities in accordance with company credit policies while maintaining appropriate customer communication.
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Work on IAM-related use cases such as user lifecycle automation, access provisioning, de-provisioning, role management, access reviews, and exception handling.
Build integrations with enterprise applications, IAM platforms, directories, databases, and APIs.
Troubleshoot complex technical issues, perform root cause analysis, and implement permanent fixes.
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Assess design documents, architecture diagrams, and technical controls to confirm that technology risks are mitigated prior to go-live.
Conduct threat modelling for critical systems and application deployments, identifying attack paths, threat scenarios, and control weaknesses, and recommending design-level mitigations.
Collaborate with IT, application teams, and business stakeholders to provide risk advisory for projects and ad hoc reviews.
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