Provide BAU application support, including investigation, troubleshooting, root cause analysis, defect resolution, and production support
Support the delivery of Change Requests (CRs) and Projects throughout the development lifecycle, from requirements analysis and development through testing, implementation, and post-production support
Manage and support end-to-end testing and implementation activities, including unit testing, SIT, UAT, and integration testing, ensuring test results are documented, defects are tracked and resolved, and solutions are successfully deployed to production...
Lead the implementation and operationalisation of knowledge base and retrieval-augmented generation solution stacks to support scalable GenAI and agentic use cases across business domains.
Design, build, optimise, and maintain batch and streaming data ingestion pipelines using platforms such as Databricks and Kafka, ensuring scalability, reliability, observability, and alignment with enterprise data architecture standards.
Perform data transformation and cleansing using PySpark or SQL based on business and technical requirements...
Implement and enhance knowledge base, retrieval-augmented generation, and memory-store solution components under approved architecture patterns to support scalable Generative AI, Machine Learning, Analytics and Agentic AI use cases.
Implementing real-time context stores that give Agents a way to commit into and access shared customer contexts
Build and maintain knowledge ingestion, transformation, entity extraction, embedding, indexing, and retrieval workflows using platforms such as Databricks, Python, SQL, graph databases, and vector databases, ensuring reliability, traceability, and maintainability....
Provide support to VPN users & old unused firewall clean up.
Respond promptly to Network incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability...
Shape Singtel’s digital citizenship strategy and develop scalable initiatives that promote responsible, safe and healthy use of digital and AI technologies, addressing emerging AI and online risks.
Build and manage partnerships with IMDA, TOUCH, IHLs and community organisations to advance AI and digital literacy, cyber wellness, online safety and scam awareness, particularly for vulnerable communities.
Establish a consistent approach to measuring and reporting the outcomes and impact of major social programmes, using insights to inform programme design, resource allocation and management decisions....
Manage and troubleshoot the L2 tasks independently
Provide 2nd level operational database support on functions associated with maintenance of Oracle Server databases plus MSSQL/SQLMI/MYSQL/POSTGRES/Mongo cluster/standalone onprem/cloud including administration, performance, security &hardening, back-up,dataguard configuration and maintenance, reporting, and recovery procedures
Assist and respond promptly to incident, investigate & provide permanent resolution of incidents escalated....