Assess assigned service job requirements and exercise sound technical judgment in identifying and selecting necessary parts, tools, and materials required for job completion,
Communicate effectively with Senior Technicians and Service Seniors regarding equipment condition, maintenance findings, technical issues, and repair requirements,
Complete all required service documentation accurately and in a timely manner, including but not limited to timecards, SIMS reports, parts returns, and other relevant service reports,
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Help customers with warranty issues and develop proactive before failure repair strategies.
Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.
Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.
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