Monitor work-in-progress (WIP), prepare periodic reports and aging reports.
Coordinate with stakeholders and support operational administration, including incentive payouts, freight charges, invoice submissions via government ePortals, and outstanding payment tracking.
Arrange tender meetings, documentation, and prepare meeting minutes.
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Help customers with warranty issues and develop proactive before failure repair strategies.
Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.
Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.
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Troubleshooting & Technical SupportAttend service calls and emergency breakdowns.Troubleshoot hardware, software, and network connectivity issues.Perform equipment testing and verify system functionality.Escalate complex technical issues to the Project Engineer or Technical Supervisor where necessary.
Project SupportSupport Project Engineers during project implementation and system upgrades.Assist in equipment installation, testing, commissioning, and project handover.Ensure project tasks are completed within the agreed schedule.
DocumentationComplete service reports, maintenance checklists, and work completion forms.Update maintenance records and equipment history.Report technical findings and recommendations to supervisors.Ensure all documentation is accurate and submitted promptly.
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Assess assigned service job requirements and exercise sound technical judgment in identifying and selecting necessary parts, tools, and materials required for job completion,
Communicate effectively with Senior Technicians and Service Seniors regarding equipment condition, maintenance findings, technical issues, and repair requirements,
Complete all required service documentation accurately and in a timely manner, including but not limited to timecards, SIMS reports, parts returns, and other relevant service reports,
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