ServiceOne Solutions Malaysia Sdn Bhd
2001-5000 Employees · IT / Hardware
2 Job Vacancies
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ServiceOne Solutions Malaysia Sdn Bhd
MYR3,500 - MYR10,000 Per Month
KL City
- Ensure appropriate documentation of the interaction with the customer in the prescribed format.
- Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
- Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues. ...
Posted
3 months ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR5,999 - MYR8,999 Per Month
KL City
- Accurately log all incidents and service requests in the IT ticketing system, monitor progress, and ensure timely resolution and closure.
- Follow standard operating procedures and contribute to the development and maintenance of knowledge base articles and documentation in Spanish and English.
- Identify recurring issues and recommend improvements to enhance the remote user experience. ...
Posted
3 months ago
MYR7,000 - MYR9,999 Per Month
KL City
- Ensure all support activities are properly documented and logged in the system, maintaining data integrity for accurate reporting.
- Maintain and update technical documentation and the internal knowledge base, empowering the team to resolve faster and reduce recurring incidents.
- Make and implement recommendations for service improvements based on root cause analysis and team feedback. ...
Posted
3 months ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR3,500 - MYR10,000 Per Month
KL City
- Ensure appropriate documentation of the interaction with the customer in the prescribed format.
- Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
- Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues. ...
Posted
10 months ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR8,500 - MYR13,000 Per Month
KL City
- Ensure high-quality, customer-focused support for Japanese-speaking users through clear and effective communication.
- Conduct regular virtual team meetings, training sessions, and knowledge sharing to foster team development and maintain up-to-date technical expertise.
- Analyse support metrics and generate reports to identify trends, improve processes, and optimize team performance. ...
Posted
a year ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR7,500 - MYR10,999 Per Month
KL City
- Accurately log all incidents and service requests in the IT ticketing system, monitor progress, and ensure timely resolution and closure.
- Follow standard operating procedures and contribute to the development and maintenance of knowledge base articles and documentation in Japanese and English.
- Identify recurring issues and recommend improvements to enhance the remote user experience. ...
Posted
a year ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR3,500 - MYR10,000 Per Month
KL City
- Ensure appropriate documentation of the interaction with the customer in the prescribed format.
- Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
- Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues. ...
Posted
a year ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR3,500 - MYR10,000 Per Month
KL City
- Ensure appropriate documentation of the interaction with the customer in the prescribed format.
- Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
- Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues. ...
Posted
a year ago