Ensure high-quality, customer-focused support for Japanese-speaking users through clear and effective communication.
Conduct regular virtual team meetings, training sessions, and knowledge sharing to foster team development and maintain up-to-date technical expertise.
Analyse support metrics and generate reports to identify trends, improve processes, and optimize team performance.
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Asking relevant questions to resolve typically known problems within required timescales
Ensure appropriate documentation of the interaction with the customer in the prescribed format
Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
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