About Resource Pro (Malaysia) Sdn Bhd

ReSource Pro is a global leader in insurance operations solutions. 

We exclusively focus on helping our clients- insurance organizations in North America and the UK - thrive through strategic advisory, tech-enabled services, and comprehensive front-, middle-, and back-office support. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors. Now, we have 16 global offices operated in 7 countries across three continents.

In 2025, we established our Malaysia office as a premium client services and global account management center. The hub performs advanced insurance processing, ensures global teams meet quality and turnaround times via unified systems, drives revenue by optimizing capacity and onboarding, and owns client reviews while accelerating root-cause resolutions.