Malaysia Airlines

Full Time

KL City

To ensure the accuracy of flight loading, tray setup, and menu specifications as per airline standards
Operates within the company’s standard operating procedures (SOPs), under the supervision of the Duty Supervisor or Duty Manager.
Ensure meal trays, trolleys, and equipment are prepared neatly and in accordance with airline and menu specifications. ...

Posted

3 days ago

Manager, Transformation Management Office Manager, Transformation Management Office

Malaysia Airlines

Full Time

KL City

Facilitate value stream mapping, process redesign, root cause analysis, and benefits realisation to deliver measurable business outcomes.
Establish and govern the Process Excellence framework, standards, methodologies, and playbooks across the Group.
Drive continuous improvement culture through capability building, coaching, and project mentoring. ...

Posted

5 days ago

Senior Officer, Crew Tracking Control Senior Officer, Crew Tracking Control

Malaysia Airlines

Full Time

KL City

Evaluate and execute on planned crew flight pairing changes due to commercial/technical requirements:
Operations Planning (DSC/SCN)
Cargo Operations ...

Posted

5 days ago

Manager, CX Soft Products, IFE Content - Aircraft Maintenance Manager, CX Soft Products, IFE Content - Aircraft Maintenance

Malaysia Airlines

Full Time

KL City

Incorporate operational feedback into decision-making to ensure initiatives are practical and aligned with operational requirements.
Project-manage each initiative to ensure delivery meets the required quality, timeline and budget.
Drive a continuous improvement culture through regular review and enhancement of existing products, processes and initiatives. ...

Posted

5 days ago

Assistant Manager, CX Strategy, Partnerships - CVP Assistant Manager, CX Strategy, Partnerships - CVP

Malaysia Airlines

Full Time

KL City

Map, maintain, and continuously improve end-to-end customer journeys across prioritized touchpoints, identifying pain points, service gaps, and opportunities for enhancement.
Facilitate customer journey reviews, service design workshops, and cross-functional engagements to develop customer-centric solutions for key moments that matter.
Track journey improvement initiatives and promote the integration of customer journey thinking into business planning and operational decision-making. ...

Posted

5 days ago

Senior Executive, CX Service Culture - Frontliner Touchpoint Senior Executive, CX Service Culture - Frontliner Touchpoint

Malaysia Airlines

Full Time

KL City

Support internal communication and engagement initiatives that reinforce customer-centric culture.
Monitor and assess adoption of service culture initiatives across the organization.
Support the design and improvement of end-to-end customer journeys across key touchpoints. ...

Posted

5 days ago

Manager, CX Insights Manager, CX Insights

Malaysia Airlines

Full Time

KL City

Partner with Product, Transformation, Program Management and business units to evaluate proposed customer initiatives.
Work collaboratively with the Manager, Customer Satisfaction Measurement to establish baseline performance prior to product, service and concept testing initiatives.
Monitor global CX trends, emerging technologies and evolving customer expectations to identify innovation opportunities. ...

Posted

5 days ago

Catering Logistic Operator Catering Logistic Operator

Malaysia Airlines

Full Time

KL City

Ensure all dispatch documentation (Catering Delivery Slip) is signed and submitted properly.
Deliver meals and equipment in good condition, maintaining food quality during transit.
Uphold professional behaviour and appearance, representing the company positively at the airside and aircraft. ...

Posted

5 days ago

Senior Manager, CX Ground Senior Manager, CX Ground

Malaysia Airlines

Full Time

KL City

Leverage deep customer insights, emerging industry trends, and global competitor benchmarking to maintain competitive advantage and drive sustainable business growth.
Partner with executive leadership and internal business units to secure strategic buy-in, ensuring seamless cross-departmental execution of projects.
Drive operational readiness through structured proofs-of-concept (POCs), pilots, and rigorous testing phases across all priority touchpoints. ...

Posted

6 days ago

Executive, Corporate Sales (East Malaysia) Executive, Corporate Sales (East Malaysia)

Malaysia Airlines

Full Time

Kuching

Contract Implementation:
Sales Support & Coordination:
Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. ...

Posted

8 days ago

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