Position Summary

The Agency Operations Executive is responsible for supporting the day-to-day operations of the Agency Business Division by coordinating administration, business operations, training, events, sales support, reporting, and partner services across all agency channels. The role ensures efficient operational execution while delivering excellent support to agency leaders, business partners, and internal stakeholders to drive sustainable business growth.

Key Responsibilities

1. Agency Operations

Coordinate the daily operations of the Agency Business Division across all agency channels and strategic partners.
Ensure operational SOPs are implemented consistently.
Coordinate cross-functional communication with Sales, Marketing, Operations and Finance.
Support implementation of new business initiatives and operational improvements.

2. Agency Partner Administration

Register and onboard new agency partners.
Maintain accurate partner records and documentation.
Process partner appointments, transfers and status updates.
Maintain agency structures and databases.

3. Sales & Operations Administration

Process e-orders accurately and promptly.
Coordinate customised packages and promotional campaigns.
Verify payments and supporting documents.
Liaise with Finance on reconciliation and operational issues.

4. Meeting & Business Support

Coordinate leadership meetings, recruitment meetings, coaching sessions, business reviews and product training.
Prepare agendas, presentation materials, attendance, minutes and follow-up action lists.

5. Training Coordination

Coordinate orientation, Fast Start, product training, leadership development and health talks.
Prepare materials, registrations, evaluations and maintain training records.

6. Events & Campaigns

Support recruitment campaigns, roadshows, recognition events, awards, incentive programmes and partner events.
Coordinate registrations, logistics, attendance and post-event reporting.

7. Reporting & Analytics

Prepare weekly sales reports, recruitment reports, business dashboards, campaign and training reports.
Provide accurate operational data to management.

8. Customer & Partner Support

Respond professionally to enquiries.
Coordinate appointments and resolve operational issues.

9. Documentation & Compliance

Maintain SOPs, operational manuals and digital filing systems.
Ensure confidentiality and compliance.

10. Continuous Improvement

Recommend workflow improvements and support digitalisation initiatives.

Key Performance Indicators (KPIs)

Agency partner onboarding completed within T+1 working day.
Timely and accurate processing of e-orders.
Reports submitted on schedule.
High-quality coordination of meetings, training and events.
Minimal operational errors and strong stakeholder satisfaction.
Continuous process improvement initiatives.

Requirements

1. Education

Diploma or Bachelor's Degree in Business Administration, Management, Marketing or related discipline.

2. Experience

Minimum 2 years' experience in operations, administration, agency support or sales coordination. Experience in healthcare, insurance or agency management is an advantage.

3. Skills

Excellent organisational and communication skills.
Strong attention to detail and multitasking ability.
Proficient in Microsoft Office.
Problem-solving mindset.
Able to work independently and collaboratively.
Event coordination experience is an advantage.

4. Core Competencies

Customer Focus
Execution Excellence
Accountability
TeamworkPlanning & Coordination
Communication
Integrity
Continuous Learning

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Education:

Diploma/Advanced Diploma (Preferred)

Work Location: In person

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