Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution
Proactively ask for and give feedback so communicating and coordinating with various departments to make positive change in the organization
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Coordination and Administrative Support: Schedule and coordinate training sessions, ensuring resources and materials are available. Maintain accurate records of training attendance, progress, and performance evaluations. Assist in maintaining a positive learning environment and ensure participants are engaged and motivated.
Collaboration and Reporting: Work closely with other L&D team members to support organizational goals and objectives. Provide regular updates and reports on training activities and progress. Collaborate with other teams to identify training needs and areas for improvement.
Continuous Improvement: Stay up-to-date on the latest trends and best practices in training, learning technologies, and employee development.
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Current students graduating in 2027 (Bachelor's degree or above). A minimum 3-month commitment from Dec 2026 to Feb 2027; extensions are welcome.
Pursuing a degree in Computer Science or a related discipline is preferred. Strong foundation in computer science fundamentals, including data structures and algorithms, operating systems, computer networks, and databases. Hands-on development experience in one or more mainstream programming languages, such as C++, Golang, Python, Java, JavaScript, or Objective-C.
Hands-on experience using AI-assisted development tools to complete software engineering tasks, with the ability to effectively break down complex tasks and independently evaluate and validate the quality of AI-generated code.
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Analyze operational performance drivers such as shrinkage, AHT, absenteeism, occupancy, backlog aging, and forecast variance, and provide actionable recommendations for recovery and improvement.
Prepare and maintain intraday reports, flash updates, queue analysis, backlog tracking, and management reporting to support operational decision-making.
Ensure accuracy and compliance of all real-time activities, including attendance monitoring, adherence tracking, WFM system updates, and RTA documentation.
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