jobs in Klook

Klook

0-50 Employees ·

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104 Job Vacancies

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KL City

  • Work closely with business and customer experience departments in handling merchant disputes.
  • Evaluate and manage merchants in various regions, and actively give feedback on the cooperation situation to the business department
  • Participating in the optimization and enhancement of settlement systems, and putting forward effective suggestions ...
Posted
14 days ago

KL City

  • Monitor real-time performance and execute intraday actions to maintain SLA and operational stability
  • Manage queue balancing, skilling, and concurrency adjustments, and conduct root cause analysis for performance gaps
  • Support workforce planning across voice and non-voice channels, optimizing routing, concurrency, and workload distribution ...
Posted
15 days ago

Singapore

  • Request Intake Management: Process incoming campaign briefs from local Business and Campaign teams using standardised intake sheets, enforcing agreed-upon SLA lead times and brief completeness.
  • Template & Asset Adaptation: Utilise modular HTML/CSS design templates and centralised asset repositories to build responsive, high-converting layouts with minimal design turn-around time.
  • A/B Testing & Optimisation: Conduct regular A/B experiments on copies, value hooks (e.g., % off vs. fixed value vs. B1G1), layout visuals, and send timing to continuously elevate channel benchmarks. ...
Posted
16 days ago

Singapore

  • Workflow Automation & SOPs: Architect, implement, and refine scalable operational frameworks and SOPs. Build automated workflows (e.g., auto-populating briefs into master campaign calendars, automated content setup triggers) to minimise manual configuration time and eliminate operational friction.
  • SLA & Ingestion Architecture: Design and enforce clear Service Level Agreements (SLAs), Tiered brief lead times, and emergency send cutoffs to protect pod bandwidth and prevent last-minute ad-hoc requests.
  • Process Standardisation & Playbooking: Package operational wins, channel guardrails, and intake pilots into standardised regional playbooks that can be easily scaled and replicated across new or long-tail SEA markets. ...
Posted
16 days ago

Singapore

  • Build for Scale
  • Less is More
  • Win as One ...
Posted
17 days ago

Singapore

  • Build for Scale
  • Less is More
  • Win as One ...
Posted
18 days ago

Singapore

  • Build for Scale
  • Less is More
  • Win as One ...
Posted
18 days ago

KL City

  • Build for Scale
  • Less is More
  • Win as One ...
Posted
18 days ago

Singapore

  • Current students graduating in 2027 (Bachelor's degree or above). A minimum 3-month commitment from Dec 2026 to Feb 2027; extensions are welcome.
  • Pursuing a degree in Computer Science or a related discipline is preferred. Strong foundation in computer science fundamentals, including data structures and algorithms, operating systems, computer networks, and databases. Hands-on development experience in one or more mainstream programming languages, such as C++, Golang, Python, Java, JavaScript, or Objective-C.
  • Hands-on experience using AI-assisted development tools to complete software engineering tasks, with the ability to effectively break down complex tasks and independently evaluate and validate the quality of AI-generated code. ...
Posted
18 days ago

Singapore

  • Build for Scale
  • Less is More
  • Win as One ...
Posted
18 days ago