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jobs in HSBC Bank Malaysia Berhad

HSBC Bank Malaysia Berhad

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>500 Employees · Banking / Finance

1,469 Followers

963 Job Vacancies

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HSBC Bank Malaysia Berhad Job Vacancies and Careers

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Undisclosed

Singapore

  • Own end-to-end platform run for the Alternatives investment systems estate: BAU support, service management and user support models, Incident and problem management (including trend analysis, remediation), environment governance, change control and deployment readiness, enhancements, backlog management, and lifecycle/obsolescence management
  • Build a strong engagement model with solution providers to ensure fast recovery, high availability and continuous improvement.
  • Strengthen data quality, lineage, reconciliations, and control reporting, partnering with Data and Technology teams to ensure durable fixes. ...
Posted
a month ago
Undisclosed

Singapore

  • To deliver high standard of customer service delivery
  • Ensure that feedbacks, complaints and enquiries from internal customers are promptly handled
  • Participate in project related to process that is required by business partners ...
Posted
a month ago
Undisclosed
  • Acquiring new to HSBC customers and upgrading existing HSBC customers to Premier - becoming the trusted adviser to that portfolio of customers.
  • Reviewing the portfolio to identify cross selling opportunities and embed customer loyalty by meeting their needs.
  • To identify non-qualifiers, attract business to reinstate eligibility or transfer out of portfolio in a customer-driven manner. ...
Posted
a month ago
Undisclosed

Singapore

  • Conduct horizon monitoring for threats/incidents impacting Singapore and support threat assessments.
  • Support the Head of Business Risk and Resilience and Singapore COO with oversight and Governance of the Global Operational Resilience Programme for Singapore, ensuring adherence to Group framework and relevant regulatory requirements.
  • Partner with Business Service Owners for Important Business Services (IBSs) to validate IBS identification and dependency mapping, test plausible but severe scenarios, identify vulnerabilities, and ensure adequate BCPs; escalate material issues and cascade Programme enhancements to Singapore stakeholders. ...
Posted
a month ago
Undisclosed

Singapore

  • Run governance and senior stakeholder forums, communicating status, risks, decisions required, and mitigation plans; ensure alignment to architecture standards, security controls, and change governance.
  • Drive operational excellence through observability and KPI dashboards (latency, errors, funnel metrics, uptime, release health), plus automation and resilience improvements (testing, CI/CD, monitoring, DR readiness).
  • Embed compliance, security, and customer fairness by design (privacy, access controls, logging/audit trails, retention) and build team capability via mentoring, playbooks, and continuous improvement from incidents and customer feedback. ...
Posted
a month ago
Undisclosed

Singapore

  • Build and entrench customer relationships, Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA (Service Level Agreement) expectations of Branch Service Protocol, Customer Complaints and other process SLAs (Service Level Agreement) as applicable
  • Reach out to our client base with customer contacts assigned by the bankEnsure all sales and operational transactions are executed expeditiously and with minimum errors, while staying within compliance with audit and statutory guidelines
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency ...
Posted
a month ago
Undisclosed

Singapore

  • Trustee compliance & governance: Ensure trustee activities are performed in line with applicable laws/regulations, constitutional documents and internal procedures/standards; maintain robust evidence to meet audit/IRM expectations.
  • Documentation oversight: Review, negotiate and oversee trust/fund and transactional documentation to ensure it reflects operational processes, meets regulatory/constitutional requirements, fulfils trustee obligations, and protects HSBC’s legal position. Maintain accurate and up-to-date client documentation and fund data in line with internal requirements.
  • Investment compliance, risk & issue management: Monitor investment restrictions and compliance requirements; identify, assess, mitigate and escalate operational, financial, fiduciary and regulatory risks, owning issues end-to-end through to closure. ...
Posted
a month ago
Undisclosed

Singapore

  • Work with the HSBC Global Relationship Bankers (“GRBs”) to manage and cultivate client relationships and identify opportunities.
  • Proactively participate in the marketing of the HSBC Asset Management passive range by working with the Investment Specialist team to create high quality sales materials adapted to the segment of coverage.
  • Maintain accurate records regarding account visits, client conversations, finalised contracts, etc. ...
Posted
a month ago
Undisclosed

Singapore

  • Support improvements in iNPS by using complaint insights and iNPS detractor reviews to identify root causes, prioritise fixes, and shape coaching, training, and knowledge interventions that improve customer outcomes and frontline capability.
  • Generate regular reports on complaint trends, training effectiveness, Complaints KPI performance, and iNPS drivers (including detractor themes), partnering with management to recommend and implement improvements.
  • Drive People Experience initiatives by coordinating team bonding and engagement activities, partnering with stakeholders to strengthen culture and collaboration, and supporting actions that improve the Employee Index. ...
Posted
a month ago
Undisclosed

KL City

  • Agent services are provided to Issuers to ensure that new issues and programmes are managed into the exchanges for cash, securities and corporate actions (Issuing, Paying, Transfer, Account, Registrar).
  • Manage end-to-end static data maintenance across customers, accounts, facilities/loans, counterparties, and related reference attributes in line with approved workflows, data governance standards, and documented procedures.
  • Validate and process static data set-ups and amendments accurately within agreed SLAs, applying maker–checker controls and retaining audit-ready evidence for all changes. ...
Posted
a month ago