You will provide expert guidance to managers on employee relations, performance management, and talent development, ensuring equitable practices.
You will partner with business leaders on workforce planning, forecasting budgets for hiring, engagement, and learning and development while assessing and anticipating team needs.
You will drive large-scale organisational changes, securing buy-in from stakeholders at all levels and executing internal communication plans for major launches.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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You will go beyond closing tickets by taking accountability to ensure an identified defect can never recur for another user across MYSG operations.
You will perform forensic deep-dives into high-severity cases. Your goal is to isolate the true "Single Source of Truth" behind process, product, or rubric failures.
You will identify "Red Flag" operational scenarios (e.g., critical safety risks) and evaluate whether existing risk protocols are robust enough to protect the ecosystem.
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Investigate end-to-end learning approaches and modular architectures for navigation policy learning, with a focus on generalisation across unseen environments
Publish and engage with the research community; contribute findings back to internal and open-source repositories
Implement and adapt state-of-the-art VLN and visual navigation algorithms (e.g., R2R, REVERIE, EmbodiedBERT derivatives) for deployment on real robot hardware
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You will track campaign performance using UTM links, LinkedIn, and Google Analytics, and compile regular reports.
You will coordinate content operations, communicate with teams and partners, and the content asset library.
You will support flagship campaigns and Campus Engagement & Recruitment activities through event coordination, content sourcing, copywriting, and community engagement.
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