Top BPO Companies in Malaysia 2026

Foodpanda, operating as DH SSC Malaysia Sdn Bhd, has been a prominent player in the on-demand delivery industry since its establishment in 2012. Over the years, foodpanda Malaysia has experienced significant growth, particularly in the last three years, marked by the expansion of services to include groceries in October 2019. Partnering with top chains for on-demand delivery, foodpanda Malaysia introduced pandamart, facilitating convenient grocery shopping from its own stores. Initially starting in Klang Valley and Penang, the services have now expanded nationwide, including East Malaysia. With a workforce of over 300 employees, supported by 30,000 riders and collaborating with over 25,000 partner restaurants, foodpanda Malaysia aims to lead the delivery space, spreading joy across Malaysia!

Mission Statement:

Dedicated to bringing joy to the lives of all Malaysians through seamless, on-demand delivery services.

Vision:

Striving to position ourselves as the foremost leader in the delivery space.

Working Culture at foodpanda:

• Inclusive and collaborative work environment
• Emphasis on innovation and growth
• Commitment to delivering exceptional service

Benefits of Working at foodpanda:

• Competitive remuneration
• Health and wellness programs
• Opportunities for career advancement and skill development

Promotion Opportunities at foodpanda:

• Clear paths for career progression
• Mentorship programs for professional growth
• Recognition and rewards for outstanding contributions

Join Us Today:

Find exciting career opportunities, check out job vacancies, and apply now to be a part of the foodpanda team. Explore more career opportunities with us!

At TDCX, we partner with some of the world’s most iconic brands, delivering exceptional customer experience (CX) solutions from our Centers of Excellence across Singapore, Malaysia, Philippines, Thailand, Hong Kong, China, Japan, and Spain.

We specialize in helping our clients elevate customer satisfaction and drive sales growth through innovative, technology-driven solutions. Guided by our talent-first philosophy, we focus on hiring and nurturing the best professionals to raise the standards of the outsourcing industry — benefitting both our people and our clients.

• Recognized with 200+ industry awards for innovation and excellence in customer experience.
• Named one of Asia’s Best Companies to Work For, thanks to our strong employee engagement and career growth opportunities.

• Premium Workspaces – Modern, collaborative, and inspiring office environments.
• Above Industry Average Compensation – Attractive salary packages with performance-based rewards.
• Career Growth – Structured training, leadership programs, and international exposure.
• Employee Perks – Wellness programs, recognition awards, team events, and more.

At TDCX, we don’t just build careers — we build future leaders in the digital economy. By combining human talent with cutting-edge technology, we help brands strengthen their customer connections while giving our people a platform to grow, succeed, and thrive.

Join TDCX today and be part of an award-winning team that is shaping the future of customer experience.

At SRG Asia Pacific Sdn Bhd, our core ethos revolves around the value we place on relationships. We go beyond conventional business metrics, recognizing that the essence of successful enterprises lies in fostering close-knit connections with both clients and customers. Holding the coveted Global Business Service (GBS) designation in Malaysia's MSC status, we prioritize customer management through globally recognized standards. Established in 1996, our steady progression over the years underscores our commitment to customer-centricity as the linchpin of future-proofing and success.

Embodying a people-first approach, we believe in putting our employees at the forefront of our solutions and services. Our diverse portfolio spans various sectors, including the dynamic realm of casino games, where we delve into the intricacies of the most popular games and their global variants. Whether rooted in traditional gaming libraries or emerging from the vast landscape of online platforms, our commitment to excellence remains unwavering. Classic Blackjack, the cornerstone of our gaming offerings, stands as a testament to our adherence to fundamental principles while embracing innovation.

At SRG AP, transparency, openness, and a purposeful organizational mindset underscore our operations, ensuring that we align seamlessly with your objectives and necessities. Our belief in purpose extends beyond mere rhetoric; it permeates through our people, differentiating us in the way we support our clients and their customers. Size and revenue are not the benchmarks for partnership at SRG AP; instead, we thrive on constant innovation, evolving alongside our clients' goals.

Choose SRG AP for an experience rooted in transparency, innovation, and a commitment to purposeful collaboration.

Mission Statement

At SRG, our mission is to redefine excellence by fostering lasting relationships, delivering innovative solutions, and empowering our clients and employees to achieve their full potential.

Vision

Our vision is to be a global leader in business services, setting the standard for transparency, innovation, and purposeful collaboration.

Working Culture at SRG Asia Pacific Sdn Bhd

• Emphasis on transparency and openness
• People-first approach, valuing the well-being of our employees
• Commitment to innovation and constant evolution
• Purposeful organizational mindset
• Inclusive and collaborative work environment

Benefits of Working at SRG Asia Pacific Sdn Bhd

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Supportive work environment that values work-life balance
• Employee recognition programs
• Health and wellness initiatives

Promotion Opportunities at SRG Asia Pacific Sdn Bhd

We are committed to the growth and advancement of our employees. Our structured career development programs and mentorship opportunities provide a clear path for career progression within the company.

Join Us Today

Explore exciting career opportunities at SRG Asia Pacific Sdn Bhd! Check out our current job vacancies, apply now, and embark on a rewarding journey with us. Join a company that values relationships, innovation, and your professional growth. Find your dream job at SRG today!

About Scicom (MSC) Berhad:
 

Scicom is one of the largest contact center outsourcing service providers in Malaysia, having provided services for some of the largest global MNCs in the world. We have experience in all areas of contact center operations, including outsource and in-source operations, training, consulting, quality management, and certification services. Scicom currently manages customer interactions in 40 languages, covering over 89 countries and delivering "Total Customer Delight" to over 40 million customers worldwide. Scicom was founded in 1997, headquartered in Kuala Lumpur, Malaysia, and has offices worldwide, providing excellent customer support services to clients. Our mission is to help clients enhance operational efficiency, improve customer satisfaction, and increase brand value through innovation and outstanding customer experiences. Our services include multi-channel customer support, technical support, sales and marketing support, order processing, consulting services, as well as training and quality management. Scicom is committed to providing tailored solutions to clients from various industries, including telecommunications, finance, healthcare, retail, and e-commerce, among others. As a leader in the contact center outsourcing field, Scicom will continue to deliver excellent services to clients, meet evolving market demands through innovation and technological advancements, and achieve the goal of "Total Customer Delight." Our multilingual and cross-cultural teams ensure that clients receive the best support and service for their global businesses.
 

Mission Statement:

At Scicom, our mission is to enhance operational efficiency, elevate customer satisfaction, and amplify brand value for our clients through innovation and exceptional customer experiences.

Vision:

Our vision at Scicom is to be the premier provider of contact center outsourcing solutions globally, continuously exceeding client expectations and setting industry standards for excellence.

Working Culture at Scicom:

• Collaboration: We foster a culture of teamwork and collaboration, valuing diverse perspectives and ideas.
• Innovation: We encourage innovation and creativity, constantly seeking new ways to improve processes and deliver value to our clients.
• Excellence: We are committed to delivering excellence in every aspect of our work, striving for continuous improvement and exceeding expectations.
• Integrity: We uphold the highest standards of integrity and ethical conduct in all our interactions, both internally and externally.
• Employee Development: We invest in the development and growth of our employees, providing opportunities for learning, advancement, and personal fulfillment.

Benefits of Working at Scicom:

• Competitive Compensation: We offer competitive salaries and benefits packages to attract and retain top talent.
• Professional Development: We provide opportunities for professional development and growth, including training programs and career advancement opportunities.
• Work-Life Balance: We promote a healthy work-life balance, offering flexible work arrangements and supportive work environments.
• Global Exposure: Joining Scicom means being part of a global team, with opportunities to work with clients and colleagues from around the world.
• Dynamic Culture: Our dynamic and vibrant work culture fosters creativity, innovation, and collaboration, making Scicom an exciting place to work.

Promotion Opportunities at Scicom:

At Scicom, we are committed to the growth and development of our employees. We believe in promoting from within and providing opportunities for career advancement. Through ongoing training and mentorship programs, we empower our employees to reach their full potential and achieve their career goals.

Join Us Today:

Ready to take the next step in your career? Explore job opportunities at Scicom and join our team of dedicated professionals committed to delivering excellence and exceeding client expectations. Check out our job vacancies and apply now to be part of our dynamic and innovative organization.

Teleperformance Malaysia Sdn Bhd is a global leader in solution design, business optimization strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. Operating in Malaysia with a strong presence in the global outsourcing industry, we are known for providing exceptional customer service solutions to businesses worldwide.

At Teleperformance Malaysia, we offer a wide range of customer experience and contact center services, including customer care, technical support, sales, and back-office support. Our team of highly trained professionals is dedicated to delivering top-notch customer interactions, driving customer satisfaction, and building loyalty.

With a commitment to excellence and innovation, we leverage cutting-edge technology and best practices to help clients enhance their customer relationships. Serving various industries—such as telecommunications, e-commerce, financial services, and healthcare—Teleperformance Malaysia is strategically located in business hubs across the country to serve both local and international clients.

• Industry: Global digital business services industry leader
• Founded: With a vision to transform the digital business services landscape
• CEO: Daniel Julien, leading our dynamic team towards new achievements

At Teleperformance Malaysia Sdn Bhd, our mission is to deliver exceptional digital business services that empower our clients and enhance their operations. We aim to be a catalyst for positive change, not just in the business world but also within the communities we serve.

We envision becoming the foremost leader in the digital business services industry, recognized for our unwavering commitment to innovation, integrity, and our clients' success. Our goal is to continue making a positive impact on individuals and communities worldwide.

Our working culture at Teleperformance Malaysia Sdn Bhd is built on collaboration, creativity, and inclusivity. We value diversity and believe that every team member's unique perspective contributes to our collective success. We foster a supportive and collaborative work environment where your potential is celebrated.

At Teleperformance Malaysia Sdn Bhd, we are on the lookout for fearless individuals who believe in giving their best every day. We champion a fresh approach to listening, understanding, and engaging with people, a philosophy that is deeply embedded in our culture.

• People-Centric: We prioritize the well-being of our employees and the community.
• Global Exposure: Working with us opens doors to renowned global brands and the opportunity to work in 65 countries where Teleperformance is present.
• Internal Growth: 63% of all non-agent roles are filled through internal promotions.
• Vibrant Work Environment: Experience a dynamic and vibrant work atmosphere where your talents are valued.
• Growth in Malaysia: Teleperformance Malaysia Sdn Bhd offers immense growth opportunities, with Penang being our first site in the country.

Be part of Teleperformance Malaysia Sdn Bhd and explore a world of opportunities to grow, thrive, and make a meaningful difference. We are more than just a company; we are a community committed to transforming the future of digital business services.