Head of Air Freight Customer Operations, Asia Pacific Head of Air Freight Customer Operations, Asia Pacific

DHL

Full Time

Singapore

Identify cross-country gaps or recurring misalignment and convert them into regional actions or global escalations where standards or enablement are required.;
Prevent local reinterpretation of domain boundaries, customer promise logic, and structural activation rules.;
Protect the defined Customer Operations / Control Tower scope: customer program management, control tower service model, customer-facing visibility and communication, proactive exception coordination, SQI execution cadence and adoption, digital customer interaction including myDHLi adoption.; ...

Posted

11 days ago

Air Freight Sector Senior Manager, Life Sciences Air Freight Sector Senior Manager, Life Sciences

DHL

Full Time

Tampines

Provide leadership visibility on performance trends, customer risks, capability gaps, and required interventions
Build capability maturity by coaching managers, standardizing expectations, and reinforcing decision quality and escalation discipline
Protect the defined Sectors scope: sector proposition and vertical playbooks; sector customer needs and market signals; sector activation with Growth and Customer Operations; sector-specific product readiness; feedback loop from service performance to proposition refinement ...

Posted

11 days ago

Air Freight Export Senior Specialist Air Freight Export Senior Specialist

DHL

Full Time

Tampines

Ensure customer requirements and expectations are clearly communicated to internal stakeholders.
Participate in customer meetings, business reviews, and operational discussions when required.
Coordinate end-to-end shipment execution. ...

Posted

11 days ago

Container Platform Services Intern Container Platform Services Intern

DHL

Full Time

Cyberjaya

Maintain tracking information in tools such as Excel, SharePoint, ticketing systems, and internal documentation.
Work with and learn tools and technologies used by modern platform teams, including OpenShift, GitHub, GitHub Actions, Helm, Kyverno, and Argo CD.
Work with the Container Platform Services team to escalate technical questions or unresolved cases to the appropriate platform engineers. ...

Posted

11 days ago

Network Analyst Intern Network Analyst Intern

DHL

Full Time

Cyberjaya

Support the team in reviewing and validating network access and security-related requests.
Collaborate with cybersecurity and infrastructure teams on daily operational tasks.
Contribute to documentation, knowledge management, and process improvements. ...

Posted

11 days ago

Field Sales Executive Field Sales Executive

DHL

Full Time

KL City

Posted

11 days ago

Field Sales Executive Field Sales Executive

DHL Express

Full Time

KL City

Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
Produce information for management necessary to evaluate performance vs. key performance indicators.
Ensure co-operation with other members of the sales team and throughout the sales force. ...

Posted

11 days ago

Senior Associate CDM Senior Associate CDM

DHL

Full Time

Petaling Jaya

Posted

12 days ago

Senior Associate CDM Senior Associate CDM

DHL Express

Full Time

Petaling Jaya

To ensure all CMF mass updates are completed To support GPI and SPA updates.
Ensure all queries actively and aggressively solved in timely manner -Recommend process improvements to the senior
Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department. ...

Posted

12 days ago

Senior Associate - Quality (Cash-Duty Recon) Senior Associate - Quality (Cash-Duty Recon)

DHL Express

Full Time

Petaling Jaya

Responds to inquiries regarding policies and procedures
Act as primary problem solver concerning cash and duty shipment discrepancies
Create and maintain tracking reports in relation to country ageing performance ...

Posted

12 days ago

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