Key Account Support Manager Key Account Support Manager

DHL

Full Time

KL City

Posted

25 days ago

Customer Contact Centre Supervisor Customer Contact Centre Supervisor

DHL

Full Time

KL City

Strong career support in an international environment
Great culture and colleagues
Multifarious benefit program

Posted

25 days ago

Senior Associate - Receipting Senior Associate - Receipting

DHL

Full Time

Petaling Jaya

Update payment receipts for lock-box processing including: payment advice & cheques image
Download, downloading bank files from bank website, ensuring deposited cheque matches and clearance of unmatched files from bank.
Update payment receipts for cash payment, credit cards and cheques. ...

Posted

25 days ago

Director, Business Development, Service Logistics APAC Director, Business Development, Service Logistics APAC

DHL

Full Time

Singapore

Lead strategy for focus sector (s) and associated product development
Drive the regional business development agenda by identifying, qualifying, and pursuing strategic growth opportunities.
Assess market attractiveness, customer potential, and commercial viability to prioritize targeted pursuits. ...

Posted

25 days ago

Senior Manager, Customer Implementation Senior Manager, Customer Implementation

DHL

Full Time

Tampines

Interact and communicate with key stakeholders to align, e.g. between Sales, Product, customer
Prepare tactical plan to optimize implementation synergies in MY and SG for simplification
Assign, coordinate and resolve implementation escalation matters for customers and internal parties ...

Posted

25 days ago

Security Senior Manager 安全管理資深經理 Security Senior Manager 安全管理資深經理

DHL

Full Time

台灣

Conduct regular security risk assessments and recommend improvement initiatives.
Ensure full compliance with Taiwan aviation security regulations and DHL global security standards.
Oversee cargo screening and aviation security processes across gateways, service centers, and operational facilities. ...

Posted

25 days ago

Agent - Global BPO (Contract) Agent - Global BPO (Contract)

DHL Express

Full Time

Petaling Jaya

Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.
Ensure correct data is captured for track and trace functions. ...

Posted

25 days ago

Customer Contact Centre Supervisor Customer Contact Centre Supervisor

DHL Express

Full Time

KL City

Review rostering of staff to optimize resource utilization in order to maximize departmental capacity and flexibility to maintain operational effectiveness at all times
Handle customer’s escalation from CSAs and assist in problem resolution.
Frequent and consistent Communication with CS Advisors to created positive customer interaction e.g. implement the approved global CS program, compliance to SOP) ...

Posted

a month ago

Internship - First Choice (EGM) Internship - First Choice (EGM)

DHL Express

Full Time

KL City

Accurately document feedback, themes, and key insights in the required system/tool
Identify and flag recurring issues and potential areas of opportunity
Perform follow-up call backs to detractor customers after issue resolution ...

Posted

a month ago

Key Account Support Manager Key Account Support Manager

DHL Express

Full Time

KL City

Ensure selective accounts are provided top-quality and best-in-class customer service - customized where required – in a cost effective way whilst enhancing customer loyalty.
Ensure all pre-determined service standards are consistently met and reviewed to reflect developments in competitive offerings.
Ensure pro-activity and flexibility, while maintaining responsiveness in servicing customer requirements up to customer satisfaction. ...

Posted

a month ago

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